Operations Manager - Fredericksburg

Diakon Logistics; Virginia (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid vacations and holidays

Bonuses

Job summary

Diakon Logistics is seeking an Operations Manager to lead daily furniture delivery operations, strengthen client partnerships, and drive growth. You will coach teams, optimize contractor performance, and oversee compliance, profitability, and service quality.

This hands-on role requires final-mile expertise, strong business acumen, and the ability to build high-performing teams that meet or exceed client expectations. Bachelor's degree and 2–4 years in logistics are preferred.

Qualifications

• Bachelor's degree in logistics or supply chain required.
• Experience in logistics or supply chain preferred.
• Strong leadership and team-building abilities.
• Proficient in data analysis using Excel.
• Spanish bilingual highly preferred.

Responsibilities

• Manage a fleet of independent delivery contractors, including recruitment and weekly performance reviews.
• Ensure daily compliance before tendering routes; monitor loadouts and conduct weekly field audits.
• Validate and improve in-home furniture assembly procedures.
• Build and maintain client relationships; secure additional routes for revenue growth.
• Oversee P&L, delivery/operating expenses, claims processes, travel, and budgets.
• Participate in weekly operations meetings and client calls; update Regional Manager.

Skills

Leadership and motivation

Furniture final-mile delivery

Communication & relationship building

Time-driven, metric-based work

Excel & MS Office proficiency

Education

Bachelor's degree in logistics or supply chain

Tools

Excel

MS Office

Job description

Job Description

Company Profile:

Diakon Logistics delivers premium white-glove, last-mile solutions for some of the nation’s most respected furniture and appliance retailers. As we continue to grow, we’re looking for driven leaders who are ready to make an immediate impact, build high-performing teams, and help shape the future of delivery excellence. We prioritize investing in our team members, offering clear pathways for advancement from entry-level roles to management positions through comprehensive training and mentorship programs.

Job Overview

We are seeking a results-driven Operations Manager to lead daily operations, strengthen client partnerships, and drive growth across furniture delivery services. In this high-impact role, you’ll oversee compliance, profitability, and service performance while coaching teams, developing contractor capabilities, and ensuring every delivery reflects Diakon’s commitment to excellence. This is an outstanding opportunity for a hands-on leader with deep final-mile experience, strong business acumen, and a passion for building teams that consistently exceed expectations.

Responsibilities and Duties

• Manage a fleet of independent delivery contractors, including recruitment, weekly performance reviews (service, profitability, claims, compliance), and structured skills checks to maintain and expand capabilities.
• Ensure daily compliance before tendering routes; monitor loadouts, routes, and conduct weekly field audits for client satisfaction and team development.
• Validate and correct in-home furniture assembly procedures.
• Build and maintain client relationships through effective, timely communication, secure additional routes for revenue growth.
• Oversee P&L, including delivery/operating expenses, claims processes, travel, and budget goals.
• Achieve client policies and goals; participate in weekly operations meetings, client calls, and provide location updates to Regional Manager.

Skills/Requirements

• Proven leadership and motivational skills to drive performance.
• Hands-on experience in furniture final-mile delivery, and assembly.
• Strong communication and relationship-building abilities; bilingual (Spanish) highly preferred.
• Ability to thrive in time-constrained, metric-driven environments with quantitative root-cause analysis.
• Proficiency in Excel and MS Office.
• Bachelor's degree and 2-4 years in logistics/supply chain preferred.

Salary:$60,000-70,000/year, DOE; plus, benefits and potential for bonus

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.