Field Operations Leader: Compliance & Care Excellence

Maxim Healthcare; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Comprehensive benefits

401(k) matching

Employee discounts

Recognition programs

Career advancement

Training & mentorship

Profit sharing

Job summary

Maxim Healthcare is seeking a proactive Field Support Manager to oversee compliance, billing coordination, and staff mentorship across Knoxville-based office operations. You will lead caregiver onboarding, ensure regulatory alignment, and partner with Revenue Cycle to optimize accounts receivable and authorizations.

This role demands strong communication, attention to detail, and ability to thrive in a fast-paced healthcare environment.

Qualifications

• Undergraduate degree preferred in business, healthcare, or related fields.
• Minimum 1 year of operations or administrative experience in healthcare.
• Supervisory experience preferred.
• Strong understanding of organizational and financial structures.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Establish and maintain effective communication channels within the office and with clients, caregivers, and corporate partners.
• Collaborate with Business Development, Recruitment, and Clinical teams to implement operational best practices.
• Develop and oversee compliance processes aligned with company, federal, state, and accreditation standards.
• Manage caregiver onboarding, including orientation, payroll, and credentialing.
• Ensure all caregivers meet requirements prior to providing patient care.
• Participate in Compliance Plan of Correction (CPOC) processes.
• Oversee medical records management and ensure regulatory compliance.
• Coordinate unemployment and workers’ compensation claims.
• Manage accounts receivable, payroll, and billing processes in partnership with Revenue Cycle team.
• Obtain authorizations, eligibility verifications, and other payer requirements.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Education

Undergraduate degree preferred

Tools

Microsoft Office

Job description

Maxim Healthcare is seeking a proactive Field Support Manager to oversee compliance, billing coordination, and staff mentorship across Knoxville-based office operations. You will lead caregiver onboarding, ensure regulatory alignment, and partner with Revenue Cycle to optimize accounts receivable and authorizations.

This role demands strong communication, attention to detail, and ability to thrive in a fast-paced healthcare environment.