Field Support Manager

Maxim Healthcare; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Comprehensive benefits

401(k) matching

Employee discounts

Recognition programs

Career advancement

Training & mentorship

Profit sharing

Job summary

Maxim Healthcare is seeking a proactive Field Support Manager to oversee compliance, billing coordination, and staff mentorship across Knoxville-based office operations. You will lead caregiver onboarding, ensure regulatory alignment, and partner with Revenue Cycle to optimize accounts receivable and authorizations.

This role demands strong communication, attention to detail, and ability to thrive in a fast-paced healthcare environment.

Qualifications

• Undergraduate degree preferred in business, healthcare, or related fields.
• Minimum 1 year of operations or administrative experience in healthcare.
• Supervisory experience preferred.
• Strong understanding of organizational and financial structures.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Establish and maintain effective communication channels within the office and with clients, caregivers, and corporate partners.
• Collaborate with Business Development, Recruitment, and Clinical teams to implement operational best practices.
• Develop and oversee compliance processes aligned with company, federal, state, and accreditation standards.
• Manage caregiver onboarding, including orientation, payroll, and credentialing.
• Ensure all caregivers meet requirements prior to providing patient care.
• Participate in Compliance Plan of Correction (CPOC) processes.
• Oversee medical records management and ensure regulatory compliance.
• Coordinate unemployment and workers’ compensation claims.
• Manage accounts receivable, payroll, and billing processes in partnership with Revenue Cycle team.
• Obtain authorizations, eligibility verifications, and other payer requirements.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Education

Undergraduate degree preferred

Tools

Microsoft Office

Job description

Manage Healthcare Operations & Support Teams – Join Maxim as Field Support Manager! Ensure Compliance, Coordinate Billing, and Mentor Staff in a Fast-Paced Environment.

Field Support Manager

Location: Knoxville South

Lead Operations. Drive Compliance. Empower Teams.

Maxim Healthcare is seeking a proactive and detail-oriented Field Support Manager to oversee compliance and ensure best practices across office operations. This leadership role is ideal for professionals who thrive in a dynamic environment and are passionate about supporting caregivers, clients, and internal teams.

Why You’ll Love This Role:

• Competitive Pay & Weekly Paychecks: Reliable compensation with bonus potential
• Comprehensive Benefits: Health, dental, vision, and life insurance
• Retirement Planning: 401(k) savings plan with company matching
• Employee Discounts: Access to hundreds of nationwide vendor discounts
• Recognition & Rewards: Be celebrated through our awards and recognition programs
• Career Advancement: Clear paths for growth and leadership opportunities
• Training & Mentorship: Benefit from structured onboarding and ongoing development
• Additional Perks: Quarterly bonuses and company profit sharing

Key Responsibilities:

• Establish and maintain effective communication channels within the office and with clients, caregivers, and corporate partners
• Collaborate with Business Development, Recruitment, and Clinical teams to implement operational best practices
• Develop and oversee compliance processes aligned with company, federal, state, and accreditation standards
• Manage caregiver onboarding, including orientation, payroll, and credentialing
• Ensure all caregivers meet requirements prior to providing patient care
• Participate in Compliance Plan of Correction (CPOC) processes
• Oversee medical records management and ensure regulatory compliance
• Coordinate unemployment and workers’ compensation claims
• Manage accounts receivable, payroll, and billing processes in partnership with Revenue Cycle team
• Obtain authorizations, eligibility verifications, and other payer requirements

Qualifications:

• Undergraduate degree preferred (Business, Marketing, Management, Communications, Public Relations, Human Resources, or Healthcare Administration)
• Minimum 1 year of operations or administrative experience in healthcare preferred
• Supervisory experience preferred
• Strong understanding of organizational and financial structures
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced, dynamic environment
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite

Be the Operational Leader Who Makes a Difference

If you're ready to take on a leadership role that combines compliance, team development, and operational excellence, we’d love to hear from you.

Maxim Benefits:

Health and Wellness

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement and Financial Security:

Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits:

Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

*Benefit eligibility is dependent on employment status.

About Maxim Healthcare

Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.