Field Operations Leader - Auto Diagnostics & ADAS

Socket.dev; Redmond (WA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Automotive Technology Experts (ATE) is seeking an Operations Manager to lead field technicians, approve expenses, and coordinate weekly with teams to drive productivity and customer success across calibration and diagnostics services.

Candidates should have 5+ years in automotive work with 2+ years guiding high‑performing teams, deep ADAS and electrical calibration knowledge, strong communication skills, and proven ability to collaborate via remote tools; overnight travel up to 51% may be

Qualifications

• 5+ Years of automotive experience with 2+ Years of managing a high-performance team.
• Strong knowledge in ADAS and electrical services (calibrations, programming, diagnostics, wire/connector repair).
• Preference given to those with OEM Automotive Software/ADAS calibration experience.
• Exceptional communication skills, both verbal and written.
• Strong skills with Outlook, Excel, Word, PowerPoint, Teams.

Responsibilities

• Supporting and managing Field Technicians/Technician Leads to maximize productivity and growth.
• Approving and managing all expense and payroll/PTO requests, reports, and submissions.
• Communicating weekly with teams and meeting with individuals in person or remotely as needed.
• Training focus and staying up to date on procedures and technologies to improve productivity.
• Develop, foster, and sustain relationships with existing customers.
• Work with business partners to build trust and increase production.
• Assist Director of Operations in certifying calibration areas.
• Collaborate with Dispatch to improve routes and assignments.
• Generate and expedite resolution of customer concerns with professional courtesy and escalation.

Skills

Automotive experience

Team management

ADAS & calibration

OEM software exposure

Communication

Remote collaboration

Problem solving

Physical ability

Travel readiness

Driver’s license

Tools

Outlook

Excel

Word

PowerPoint

Teams

Job description

Automotive Technology Experts (ATE) is seeking an Operations Manager to lead field technicians, approve expenses, and coordinate weekly with teams to drive productivity and customer success across calibration and diagnostics services.

Candidates should have 5+ years in automotive work with 2+ years guiding high‑performing teams, deep ADAS and electrical calibration knowledge, strong communication skills, and proven ability to collaborate via remote tools; overnight travel up to 51% may be