Field Operations Lead – ADAS Calibration & Tech Delivery

Automotive Technology Experts; Redmond (WA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k with match

Referral Bonus

5 Paid Holidays

Job summary

Automotive Technology Experts in Redmond, WA, is seeking an experienced Operations Manager to lead field teams and optimize productivity across the service network. You will approve expenses, manage payroll/PTO, and communicate with internal teams to drive performance and customer satisfaction.

The role requires 5+ years in automotive work with 2+ years in leadership, strong ADAS knowledge, and proficiency in Office tools. Travel up to 51% and a valid driver\'s license are expected.

Qualifications

• 5+ years of automotive experience with 2+ years of managing a high-performance team.
• Strong working knowledge in ADAS and electrical services (calibrations, programming, diagnostics, wire/connector repair).
• Preference given to those with OEM Automotive Software and ADAS calibration experience.
• Exceptional communication skills, both verbal and written.
• Strong technological skills with Outlook, Excel, Word, PowerPoint, Teams.

Responsibilities

• Supporting and managing Field Technicians/Technician Leads to maximize productivity and growth.
• Approving and managing all expense and payroll/PTO requests, reports, and submissions.
• Communicating weekly with teams and meeting with individuals, in person/remotely, as needed.
• Training focus, staying up to date on new procedures and technologies that improve productivity.
• Develop, foster, and sustain relationships with existing customers.
• Working with business partners to build trust and increase production.
• Assist Director of Operations in certifying calibration areas.
• Work with Dispatch to improve routes and work assignments.
• Generate and expedite resolution of customer concerns with professional courtesy and escalation.
• Miscellaneous duties as assigned.

Skills

Automotive experience

Team management

ADAS calibration experience

OEM software experience

Communication skills

MS Office

Remote collaboration tools

Problem solving

Travel readiness

Valid driver\'s license

Tools

ADAS tools

Diagnostics software

Job description

Automotive Technology Experts in Redmond, WA, is seeking an experienced Operations Manager to lead field teams and optimize productivity across the service network. You will approve expenses, manage payroll/PTO, and communicate with internal teams to drive performance and customer satisfaction.

The role requires 5+ years in automotive work with 2+ years in leadership, strong ADAS knowledge, and proficiency in Office tools. Travel up to 51% and a valid driver\'s license are expected.