ATE - Field Operations Manager

ATE - Automotive Technology Experts; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

At ATE - Automotive Technology Experts in San Diego, we are looking for a skilled manager to lead our Field Technicians to maximize productivity. The ideal candidate will possess over 5 years in automotive services, including experience in managing a team and a strong knowledge of ADAS technologies.

This role emphasizes training, communication, and customer relationship management, and requires the ability to work both independently and collaboratively. Overnight travel is expected up to 50% of the time.

Qualifications

• 5+ years of automotive experience, including 2+ years managing a high-performance team.
• Strong knowledge in ADAS and electrical services such as diagnostics and calibrations.
• Exceptional communication skills, both verbal and written.

Responsibilities

• Manage and support Field Technicians for productivity and growth.
• Approve expense and payroll requests.
• Train teams on new procedures and technologies.
• Foster relationships with existing customers.
• Resolve customer concerns professionally.

Skills

Automotive experience

ADAS knowledge

Exceptional communication skills

Technological skills (Excel, Outlook)

Problem-solving abilities

Job description

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.

ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

• Supporting and managing Field Technicians/Technician Leads to maximize productivity and growth
• Approving and managing all expense and payroll/PTO requests, reports, and submissions
• Communicating weekly with teams (ATE and Crash Champion) and meeting with individuals, in person/remotely, as needed
• Training focus, staying up to date on new procedures and technologies, that improve individual and team productivity
• Develop, foster, and sustain relationships with existing customers
• Working with business partners to build trust and increase production
• Assist ATE - Director of Operations in certifying calibration areas
• Work with Dispatch to continuously improve routes and work assignments
• Generate and expedite resolution of customer concerns with professional courtesy and appropriate escalation
• Miscellaneous duties as assigned
• 5+ Years of automotive experience with 2+ Years of managing a high-performance team
• Strong working knowledge in ADAS and electrical performed services (calibrations, programming, diagnostics, wire/connector repair, etc.)
• Preference given to those that have prior OEM Automotive Software and ADAS calibration experience
• Exceptional communication skills, both verbal and written
• Strong technological skills, including Outlook, Excel, Word, PowerPoint, Teams, etc.
• The ability to effectively collaborate and manage technicians using remote software (Zoom, Teams, etc.)
• Ability to solve problems by identifying root causes and researching or testing solutions
• Independent judgment to handle issues as they arise
• Energetic, sense of urgency, motivated to produce, passion for the industry, and positive representation of the ATE brand
• Ability to prioritize and manage workload to reach personal, team, and company goals
• Continuous learner seeking to develop new skills and expand knowledge for maximum career progression
• Must show discretion when handling customer, employee, or other confidential information
• Ability to lift and carry up to 50 lbs and must be able to stand for long periods of time in automotive shop environments
• Overnight travel required, up to 50% of the time, depending on drivability of assigned market - air travel may be required
• A safe driving record and a valid Driver’s License required