Field Operations Lead – Transportation & Team Growth

Zūm Services, Inc.; St. Louis (MO); On-site; USD 70,000 - 95,000; Full time

Job summary

Zūm Services, Inc. is seeking an experienced Operations Supervisor to support daily transportation operations at our St. Louis, MO location.

Reporting to the Location Manager, you will oversee front-line supervisory teams, ensure operational excellence, and drive performance across all key areas. You will be a hands-on leader focused on safety, service quality, and team development, balancing priorities while maintaining customer satisfaction and aligning with the location's goals and growth

Qualifications

• 2+ years of experience maintaining client relationships and managing accounts in an operational setting.
• 2+ years of supervisory or people-leadership experience managing teams of 25+ employees in fast-paced environments.
• 2+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries.

Responsibilities

• Oversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination.
• Monitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targets.
• Collaborate with HR, Recruiting, and Safety teams to execute hiring plans and maintain adequate staffing levels.
• Directly supervise and coach the staff, providing guidance, feedback, and professional development.
• Maintain strong relationships with internal and external customers, ensuring service expectations are met or exceeded.
• Respond promptly to customer inquiries and service issues with professionalism and urgency.

Skills

Operations leadership

Team supervision

Customer service

Education

Bachelor's degree in Business Analytics/Management (or 4+ years experience)

Tools

Transportation management systems

Fleet management software

Microsoft Office / G Suite

Job description

Zūm Services, Inc. is seeking an experienced Operations Supervisor to support daily transportation operations at our St. Louis, MO location.

Reporting to the Location Manager, you will oversee front-line supervisory teams, ensure operational excellence, and drive performance across all key areas. You will be a hands-on leader focused on safety, service quality, and team development, balancing priorities while maintaining customer satisfaction and aligning with the location's goals and growth