Ops Supervisor - Transportation & Team Leadership

Zūm; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Zūm, a leader in Connected Mobility Experience, seeks an Operations Supervisor to manage daily transportation operations in St. Louis, MO. You will oversee scheduling, staffing, route assignments, and field trip coordination, driving KPIs and safeguarding safety standards.

You will partner with location and maintenance managers to ensure fleet readiness, regulatory compliance, and budget alignment, while developing and mentoring supervisors and staff.

Qualifications

• 2+ years of experience maintaining client relationships in an operational setting.
• 2+ years of supervisory or people-leadership experience managing teams of 25+ employees in fast-paced, time-sensitive operational settings.
• 2+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries.

Responsibilities

• Oversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination.
• Monitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targets.
• Partner with the Location Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operated.
• Collaborate with the Maintenance Manager to ensure fleet readiness and regulatory compliance while supporting budget management through monitoring of labor costs and operational expenses.
• Directly supervise and coach the staff, providing guidance, feedback, and professional development.
• Collaborate with HR, Recruiting, and Safety teams to execute hiring plans, maintain adequate staffing levels, and investigate and resolve employee concerns.
• Build a culture of accountability, ownership, and continuous improvement by conducting regular one-on-ones, performance reviews, and development planning with direct reports.
• Identify and develop high-potential team members for advancement opportunities.
• Champion a behavioral safety culture that prioritizes the well-being of employees, students, and the community while ensuring compliance with all state, federal, DOT regulations, company policies, and customer contract requirements.
• Review incident reports, oversee accident/incident reporting procedures, and maintain accurate documentation.
• Maintain strong relationships with internal and external customers, ensuring service expectations are consistently met or exceeded.
• Respond promptly to customer inquiries, service issues, and operational concerns with professionalism and urgency while acting as an escalation point for problem resolution.

Skills

Client relationships

Team leadership

Operations management

Education

Bachelor's degree in Business Analytics/Management or related field

Tools

Transportation management systems

Fleet management software

Microsoft 365

Job description

Zūm, a leader in Connected Mobility Experience, seeks an Operations Supervisor to manage daily transportation operations in St. Louis, MO. You will oversee scheduling, staffing, route assignments, and field trip coordination, driving KPIs and safeguarding safety standards.

You will partner with location and maintenance managers to ensure fleet readiness, regulatory compliance, and budget alignment, while developing and mentoring supervisors and staff.