Field Operations Lead — Logistics & Customer Service

Deutsche Post; Cedar Rapids (IA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive Pay

Outstanding training opportunities

Job summary

DHL Express in Cedar Rapids, IA is seeking a proactive supervisor-level associate to support daily operations, staffing, and service excellence. You will collaborate with station management and Service Partners to ensure performance and safety standards, while guiding agents and addressing escalations.

Ideal candidates have a high school diploma, customer service experience, strong communication skills, and the ability to pass required security background checks for SIDA badge eligibility.

Qualifications

• Experience in customer service or related field
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge

Responsibilities

• Serve as acting supervisor in absence of supervisors to ensure operational continuity and service excellence.
• Work closely with supervisors on a daily basis to ensure operational goals, service commitments, and performance expectations are met.
• Provide guidance and support to agents to ensure efficient daily operations and compliance with DHL standards.
• Coordinate staffing, workload distribution, and operational coverage in partnership with station management to maintain service levels.
• Monitor service performance, shipment handling, data quality, scanning compliance, and operational deadlines; address issues and escalate when necessary.
• Support training and development of agents and assist with customer service escalations, delivery exceptions, and urgent operational matters.
• Work closely with Service Partners to ensure compliance with DHL requirements.
• Assist with implementing station initiatives, process improvements, and corrective actions to drive operational performance.

Skills

Customer service

Communication

MS Office

SIDA badge background checks

Education

High School diploma or equivalent

Job description

DHL Express in Cedar Rapids, IA is seeking a proactive supervisor-level associate to support daily operations, staffing, and service excellence. You will collaborate with station management and Service Partners to ensure performance and safety standards, while guiding agents and addressing escalations.

Ideal candidates have a high school diploma, customer service experience, strong communication skills, and the ability to pass required security background checks for SIDA badge eligibility.