Field Services Lead — Customer Ops & Logistics

Deutsche Post; Memphis (TN); Presencial; USD 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Hourly Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision insurance

Tuition Reimbursement

Generous PTO & Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Descripción de la vacante

DHL is seeking a Lead Agent at its Memphis Service Center to provide customer service, sales support, and operational coordination. The role includes handling billing inquiries, shipment tracking, and escalations, while guiding agents and coordinating with sales and service teams to maintain service quality.

The position requires a high school diploma, prior customer service experience, and strong communication skills.

Formación

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office products (Outlook, Excel, Word).
• Bilingual Spanish a plus.
• DG certification a plus or willing to obtain.

Responsabilidades

• Provide customer service, sales, and operational support for the Service Center, including resolving billing inquiries, shipment tracking requests, misplaced shipments, customer escalations, and delivery exceptions.
• Answer phones, greet visitors, and serve as a primary point of contact for customer and operational inquiries.
• Communicate and collaborate with Sales, Service, supervisors, and Service Partners to resolve customer issues and ensure compliance with DHL standards.
• Perform and support operational activities including sorting, loading/unloading, shipment processing, documentation, manifesting, and status updates.
• Process import/export documentation and support customs clearance activities where applicable.
• Monitor service performance, data quality, and deadlines; take corrective action and elevate issues as needed.
• Provide day-to-day leadership by guiding agents, supporting training and staffing, and assisting with process improvements.

Conocimientos

Strong communication

Customer service experience

Bilingual Spanish a plus

Clear written communication

Educación

High School Degree or Equivalent

Herramientas

Microsoft Office

Descripción del empleo

DHL is seeking a Lead Agent at its Memphis Service Center to provide customer service, sales support, and operational coordination. The role includes handling billing inquiries, shipment tracking, and escalations, while guiding agents and coordinating with sales and service teams to maintain service quality.

The position requires a high school diploma, prior customer service experience, and strong communication skills.