Exterior Remodeling Service Lead — Elite Home Projects

The Contractor Consultants; Springfield (IL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Phone and computer provided

Paid time off

Job summary

Global Home Improvement is seeking an Exterior Remodeling Service Manager to coordinate precision service operations for premium residential projects. You will own the post-installation experience, directing the service department, diagnosing issues, and coordinating technicians across roofing, siding, and window systems.

The role emphasizes logistics, fault diagnosis, and proactive quality control to protect properties and satisfy discerning homeowners.

Qualifications

• Extensive technical knowledge of residential roofing, siding, replacement windows, and integrated waterproofing systems.
• Proven ability to diagnose installation failures and water-infiltration issues from project drawings or field reports.
• Demonstrated experience in scheduling, dispatching, or logistics management within construction/remodeling.
• Proficiency in utilizing CRM systems and mobile technology to manage high-volume service tickets and documentation.
• Strong geographical knowledge of the service area to facilitate route planning and resource allocation.

Responsibilities

• Direct the daily operations of the service department by diagnosing technical issues and assigning technicians to tasks.
• Optimize regional service routes to maximize technician efficiency and reduce response times.
• Synthesize data and reports to prioritize emergency or weather-sensitive repairs.
• Collaborate with production and sales to identify recurring installation trends and implement quality control solutions.
• Translate technical requirements into clear homeowner expectations and manage communications.
• Audit service documentation within the CRM to ensure warranty tracking and project history.

Skills

Roofing knowledge

Siding knowledge

Window systems

Warranty understanding

CRM proficiency

Field dispatching

Tools

CRM systems

Mobile technology

Job description

Global Home Improvement is seeking an Exterior Remodeling Service Manager to coordinate precision service operations for premium residential projects. You will own the post-installation experience, directing the service department, diagnosing issues, and coordinating technicians across roofing, siding, and window systems.

The role emphasizes logistics, fault diagnosis, and proactive quality control to protect properties and satisfy discerning homeowners.