Field Operations Dispatcher

United Site Services; Antioch (AL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Holiday & PTO

Medical

Dental

Vision

401(k)

EAP

Employee Discounts

Job summary

United Site Services in Antioch, California, is seeking an Operations Coordinator to manage daily transportation activities, relay instructions to drivers, and coordinate deliveries to meet service goals. The role involves handling customer calls, updating on delivery times, and routing drivers while collaborating with the customer service team to ensure accurate manifests and timely resolutions.

This position is on-site with benefits and growth opportunities.

Qualifications

• Customer service experience preferred.
• Ability to organize and manage time effectively.
• Strong communication and problem-solving skills.

Responsibilities

• Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.).
• Handle all customer call-ins and updates customer on expected delivery/service times.
• Make outgoing calls to customers regarding issues such as locked gates and missed services.
• Support drivers during reported emergencies and provide appropriate resources.
• Work with the customer service department on scheduling deliveries or services.
• Post route & pick-ups and deliveries and sequence routes & pick ups and deliveries as needed.
• Review driver manifests at end of day to ensure notes documented and shared with drivers.

Skills

Customer Service

Teamwork

Organization

Time Management

Communications

Decision Making and Problem Solving

Job description

United Site Services in Antioch, California, is seeking an Operations Coordinator to manage daily transportation activities, relay instructions to drivers, and coordinate deliveries to meet service goals. The role involves handling customer calls, updating on delivery times, and routing drivers while collaborating with the customer service team to ensure accurate manifests and timely resolutions.

This position is on-site with benefits and growth opportunities.