Field Operations Coordinator: Paratransit Leader

Flagler Limited; Town of Florida (NY); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Low-cost health insurance

Onsite wellness center & gym

Retirement in the Florida Retirement S

County paid basic life insurance

13 paid holidays

Generous personal leave

Tuition reimbursement

Longevity pay

Wellness programs

Job summary

Flagler County is seeking a Field Operations Coordinator to lead the Transportation Division, ensuring ADA and paratransit compliance while directing staff and operations across the county. The role requires coordination with the Transportation Manager and policy implementation to meet service goals.

The position emphasizes leadership, safety, and performance planning, with an emphasis on collaboration with Human Resources, risk management, and emergency response.

Qualifications

• Graduation from an accredited 4-year college or university.
• Minimum of three years progressively responsible experience in administration, operation, supervision or management of transportation.
• Possession of a valid Florida Class ‘C’ or higher Commercial Driver’s License (CDL) with Passenger Transport Endorsement.
• Professional planning experience in the administration and supervision of a transportation system is preferred.
• Any equivalent combination of related training, education and experience may be substituted on a year-for-year basis.

Responsibilities

• Assists in the management of day-to-day demand-response, paratransit, and specialized bus operations across Flagler County.
• Serve as a representative of the Transportation Manager as assigned and perform other related duties in support of departmental objectives.
• Assist in the development of policies, procedures, service plans, and performance measures that support safe, efficient, customer-focused, and compliant operations.
• Supervises Transportation staff, including work prioritization, performance evaluations, and enforcement of policies.
• Lead, develop, and support a high-performing workforce through coaching, performance management, accountability, and professional development.
• Partner with Human Resources to support employee engagement, retention, wellness, and workplace safety initiatives.
• Ensure strict adherence to Federal Transit Administration (FTA) and Florida Department of Transportation (FDOT) Drug and Alcohol regulations, vehicle safety codes, and title guidelines.
• Oversee transit services contract administration with associated procurement and grant-related activities.
• Support risk management, fraud prevention, audits, and the implementation of effective internal controls.
• Prepares, reviews, and submits accurate operational data for the annual operating report (AOR), National Transit Database (NTD), and state reimbursement programs.
• Resolves complex transit scheduling conflicts, paratransit routing errors, and sensitive customer service complaints.
• Collaborates with the Local Coordinating Board (LCB) to build and optimize the local Transportation Disadvantaged Service Plan.
• Prepare and review reports, plans, and communications that support departmental goals and operational priorities.
• Serves as essential personnel during county emergencies and weather disasters, coordinating local evacuation transit.
• Performs other duties as assigned.
• In the event of an emergency, all employees are considered essential personnel and shall be required to perform alternative duties.

Skills

Paratransit operations

Staff supervision

Contract management

Policy development

Regulatory compliance

Data reporting

Education

Bachelor's degree

Tools

Scheduling/dispatch software

Paratransit software

Job description

Flagler County is seeking a Field Operations Coordinator to lead the Transportation Division, ensuring ADA and paratransit compliance while directing staff and operations across the county. The role requires coordination with the Transportation Manager and policy implementation to meet service goals.

The position emphasizes leadership, safety, and performance planning, with an emphasis on collaboration with Human Resources, risk management, and emergency response.