Field Operations Coordinator

Davita Inc.; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in Cincinnati seeks a Field Operations Coordinator to manage site preparations and contractor scheduling. This role includes customer communication, administrative tasks, and collaboration with service teams. Ideal candidates should have customer service experience and strong organizational skills.

Qualifications

• 2+ years' experience in customer service support role.
• Proficiency in CRM and MRP systems.
• Excellent administrative and computing skills.

Responsibilities

• Schedule contractors for installation sites.
• Communicate with customers about production and installation.
• Enter notes in the ERP database.

Skills

Customer Service

Organizational Skills

Multi-tasking

Attention to Detail

Technical Aptitude

Tools

CRM systems

MRP database systems

Microsoft Office (Excel, Word, Project, Outlook)

Job description

Field Operations Coordinator

The Verdin Company

Cincinnati, OH



Career Opportunity: Field Operations Coordinator with The Verdin Company in Cincinnati, Ohio



Do you excel at planning and scheduling? Are you extremely organized? If yes, we have an opportunity for you!



For more than 180 years, The Verdin Company in Cincinnati, Ohio has been manufacturing cast bronze bells and custom outdoor clocks for cities and towns, universities, and commercial customers around the world. Our unique products are featured in thousands of communities across North America.



We are looking for a Field Operations Coordinator to join our team. As our Coordinator, you will schedule and coordinate the various contractors that are necessary to prepare a site for new installations. This could include electricians, carpenters, heavy material lift vehicles, our field service technicians, and other service providers. In this role, you will:

• Communicate with customers via telephone and email to provide updates on production and installation schedules and confirm site conditions.


• Send drawings, site preparation instructions, or other information to customers to maintain installation schedules.


• Enter relevant production and installation notes in the ERP database.


• Collaborate with the Verdin service team to provide advance notice of installations so that field service technicians can be scheduled appropriately.


• Respond to customer inquiries in a timely and effective manner.


• Process field installation reports, including job notes and photos in the ERP database.

The ideal candidate will excel at building customer relationships. In addition, we look for:?

• 2+ years' experience in a customer service support role. This person should be comfortable talking with customers on the phone.


• Excellent administrative, organizational, and computing skills.


• Ability to multi-task with careful attention to detail.


• Experience in fleet dispatch, scheduling, and management is a plus.


• General technical aptitude would be helpful to occasionally help troubleshoot customer issues.


• Experience using CRM and MRP database systems; applicants should have the ability and willingness to master new software systems.


• Proficiency in Microsoft Office programs, especially Excel, Word, Project, and Outlook.

This is an exciting opportunity to roll up your sleeves and make an impact in a company that is like no other in the world.



$22.00/hr. to $25.00/hr.



Employer is EEO/M/F/D/V. Please no third-party candidates or phone calls.