People Operations Coordinator New Mountain View, CA / Remote friendly (US + Canada Only)

Khan Academy; Mississippi; Remote; USD 77,000 - 97,000; Full time

Job summary

Khan Academy is seeking a People Operations Coordinator to enhance HR operations and support talent acquisition efforts. This role involves managing onboarding processes, optimizing HR systems, and delivering exceptional service to employees and candidates. Ideal candidates will exhibit strong communication skills and a proactive mindset in a dynamic work environment.

Benefits

Generous parental leave

Remote-first culture

Ample paid time off

401(k) with 4% matching

Comprehensive insurance (medical, dental, vision)

Qualifications

• Experience in HR or Talent Acquisition is a plus.
• Ability to thrive in a fast-paced environment.
• Experience managing large spreadsheets and data.

Responsibilities

• Manage onboarding and off-boarding processes.
• Provide administrative support for HR initiatives.
• Support Talent Acquisition team with interview scheduling.

Skills

Organizational skills

Communication

Problem-solving

Client-service mindset

Data management

Education

2+ years of professional experience

Tools

HRIS systems

ATS systems

Google Suite

MS Office

Job description

Mountain View, CA / Remote friendly (US + Canada Only)

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY

Our students, teachers, and parents come from all walks of life, and so do we.Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger.We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve.We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

Khan Academy is looking for a highly-organized, client-oriented People Operations Coordinator to support the HR operational needs of our employees as well as our internal People Operations teams including Total Rewards, HR Operations, and Talent Acquisition. You are a great communicator, an independent problem solver, and have a passion for operations that work that support an excellent employee and candidate experience. You recognize when you don't yet have the experience or knowledge to solve a problem and reach out to others for help or guidance. You're reliable, responsive, service-oriented, and deliver as promised.

You will:

• Own on-boarding and off-boarding systems, processes, and communications for employees, contractors, and contingent workers
• Ensure employee questions are answered with clarity, empathy, and urgency in service of an excellent employee experience
• Support our Talent Acquisition team with interview scheduling and candidate communications
• Manage our HRIS system including data entry, audits for accuracy, and reporting and compliance audit requests
• Maintain our internal and employee-facing process documents and pages in our knowledge management system to ensure information is up-to-date and readily available
• Support efforts to optimize and streamline HR processes, systems, and communications to create a frictionless experience for team members
• Provide coordination and administrative support for HR initiatives and projects
• Assists with other ad-hoc POps projects and programs as necessary

WHAT YOU BRING

• 2+ years of professional experience; experience in HR or Talent Acquisition is a plus
• Working knowledge of HRIS systems and workflows (such as ADP, Ceridian)
• Working knowledge of ATS systems (Greenhouse preferred)
• Working knowledge of Google Suite and or MS Office, particularly around Google sheets / Excel and writing basic formulas, pivot tables and data scrubbing techniques
• Air-tight organizational systems and routines to prioritize and stay on top of a high volume of processes, requests, and fire drills, seeing things through to “done”
• A client-service mindset and recognition that circumstances change in dynamic organizations
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced environment with high expectations
• Excellent written and verbal communication skills
• Self-starter with ability to work through ambiguity and problem solve
• Ability to handle sensitive data with the utmost integrity
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $77,600 - $97,000 USD / $104,862 - $131,077 CAN. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Additional incentives are provided as part of the complete total rewards package, in addition to comprehensive medical and other benefits.

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please [e-mail]

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