Operator Success Coach

Krispy Krunchy Foods LLC; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Krispy Krunchy Foods LLC is seeking an Operator Success Coach to act as a field-based partner, driving growth and operational excellence across assigned stores. You will coach Operators on food quality, guest experience, and brand standards, conduct store visits, and lead improvement initiatives.

The role requires strong coaching, communication, and problem-solving abilities, with up to 80% travel and the ability to influence store teams through hands-on support and training.

Qualifications

• 3–5 years of restaurant, convenience store, retail, or foodservice operations experience; multi-unit or franchise experience preferred.
• ServSafe Food Manager Certification required within 60 days of hire.
• Strong coaching, communication, organizational, and relationship-building skills.
• Proficiency with Microsoft Office Suite, Salesforce, and other business systems preferred.
• Travel up to 80% including overnight travel; valid driver's license with clean record.

Responsibilities

• Drive store performance by coaching Operators on food quality, merchandising, labor, and guest experience.
• Conduct scheduled store visits to assess performance and reinforce brand standards.
• Monitor KPIs, identify trends, and partner with Operators on improvement plans.
• Document observations and follow-up actions for leadership and operators.
• Provide ongoing onsite coaching and training using current Operations Execution Manual.

Skills

Coaching

Communication

Relationship-building

Problem-solving

Organizational skills

Time management

Education

ServSafe Food Manager Certification

Tools

Microsoft Office

Salesforce

Job description

Description

The Operator Success Coach serves as a business consultant responsible for supporting operator growth, operational execution, food quality, food safety, and guest experience through consistent execution of KKC brand standards. This role serves as a field-based operational partner focused on post-opening performance, ongoing operational success, and continuous improvement across an assigned business unit.

This role requires strong coaching, communication, relationship-building, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced field environment.

The ideal candidate is operationally strong, highly organized, adaptable, and capable of influencing Operators and store teams through effective coaching, follow-through, and execution support.

Key Responsibilities

• Drive same-store sales growth, profitability, operational performance, and guest experience by coaching Operators on food quality, merchandising, packaging, promotions, labor efficiency, and operational execution.
• Conduct scheduled store visits to assess operational performance, reinforce brand standards, review business results, and support continuous improvement initiatives.
• Monitor and analyze key performance indicators (KPIs), identify trends and performance gaps, and partner with Operators on action plans to improve operational results.
• Document operational strengths, opportunities, follow-up actions, and store visit observations while maintaining clear communication with Operators and leadership teams.
• Provide ongoing onsite coaching and training for Operators and store employees using the most current Operations Execution Manual and approved KKC training materials.
• Support Operators with operational challenges including food quality concerns, product credits, equipment issues, guest concerns, and service escalations.
• Reinforce compliance with food safety standards, sanitation practices, operational procedures, and company expectations.
• Demonstrate and coach best practices related to food preparation, holding procedures, cleanliness, point-of-sale systems, back-office procedures, and operational routines.
• Use Salesforce and/or other approved business systems to document store activity, monitor follow-up actions, track opportunities, and support cross-functional communication.
• Partner closely with Store Opening teams to support smooth transition from opening through stabilization and long-term operational growth.
• Execute operational priorities and initiatives in alignment with direction from Regional Operations Leaders and cross-functional partners.
• Participate in business unit planning and operational alignment discussions to ensure consistent execution across assigned markets.
• Support operational execution at food shows, training events, and field initiatives as assigned.
• Assist Store Opening teams with pre-opening and opening support activities as directed by leadership.
• Build strong relationships with Operators and store teams through regular communication, coaching, support, and follow-through.
• Maintain professionalism, integrity, accountability, and commitment to company values and brand standards during all operator interactions.

Requirements

• Current ServSafe Food Manager Certification, or ability to obtain within the first 60 days.
• 3-5 years of restaurant, convenience store, retail, or foodservice operations experience; multi-unit, franchise, or license support experience preferred.
• Strong operational knowledge including food safety, sanitation, merchandising, labor management, guest experience, point-of-sale systems, and back-office procedures.
• Strong coaching, communication, organizational, and relationship-building skills.
• Demonstrated ability to analyze operational performance, prioritize opportunities, and manage multiple priorities simultaneously.
• Ability to work independently in a field-based environment while maintaining strong communication and accountability.
• Proficiency with Microsoft Office Suite, Salesforce, and other business systems preferred.
• Ability to travel up to 80%, including overnight and air travel. Evening and weekend travel may be required.
• Valid driver’s license with a clean driving record and ability to meet company travel requirements.
• Ability to regularly lift up to 50 pounds, stand for extended periods, drive for long periods, bend, twist, and work on ladders.
• Must reside within assigned business unit.

Knowledge, Skills, and Abilities

• Strong business acumen and operational problem-solving capability.
• Ability to influence Operators and store teams through effective coaching, communication, and follow-through.
• Ability to analyze business performance data and develop actionable operational improvement plans.
• Strong organizational and time management skills with the ability to adapt quickly to changing priorities.
• Ability to maintain strong cross-functional partnerships and communicate effectively across all levels of the organization.
• Ability to remain calm under pressure while managing multiple projects and operational priorities in a fast-paced environment.