Field IT Connectivity Technician — Growth & Great Benefits

Pacific Office Automation Inc.; Pleasanton (CA); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

401k program

Job summary

Pacific Office Automation is seeking an IT Field Desktop Connectivity Technician for our Pleasanton, CA office. The role focuses on diagnosing and resolving network connectivity issues across desktops, laptops, servers, and related devices in customer environments.

The ideal candidate will have strong problem-solving ability, excellent communication skills, and a willingness to learn. We offer training, a collaborative team, and opportunities for advancement within a growing technology services

Qualifications

• Troubleshoot and diagnose network connectivity for desktops, laptops, servers, firewalls, switches, and wireless access points.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and remote technicians to resolve network related problems.
• Advancement and growth into leadership roles.

Responsibilities

• Troubleshoot and diagnose network connectivity for customer devices and networks.
• Communicate with customers to gather troubleshooting information and update them on progress.
• Collaborate with sales, customers and remote techs to resolve network issues.

Skills

Problem solving

Customer service

Written communication

Oral communication

Networking basics

Windows support

Team collaboration

Education

Associates degree

Tools

VOIP technology

Job description

Pacific Office Automation is seeking an IT Field Desktop Connectivity Technician for our Pleasanton, CA office. The role focuses on diagnosing and resolving network connectivity issues across desktops, laptops, servers, and related devices in customer environments.

The ideal candidate will have strong problem-solving ability, excellent communication skills, and a willingness to learn. We offer training, a collaborative team, and opportunities for advancement within a growing technology services