Field Network Technician

Pacific Office Automation Inc.; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

401k

FSA/HSA programs

Job summary

Pacific Office Automation is hiring a Field Network Technician for our Phoenix, AZ office. The role involves diagnosing network issues across devices, communicating with customers, and coordinating with sales and remote techs to resolve problems.

Ideal candidates have networking knowledge and troubleshooting skills, with emphasis on customer service in a fast-paced environment. Training and growth opportunities are offered commensurate with performance.

Qualifications

• Some computer knowledge with willingness to learn.
• Natural problem-solving ability and customer service focus.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred or equivalent experience.
• VOIP experience is a plus.
• Knowledge of networking protocols (VPN, TCP/IP) preferred.

Responsibilities

• Troubleshoot and diagnose the customer’s network connectivity across devices such as desktops, laptops, servers, firewalls, switches, and wireless access points.
• Communicate with customers by phone or email to gather troubleshooting information.
• Collaborate with sales, customers, and remote technicians to resolve network-related problems.
• Be part of a growing department and culture focused on delivering high levels of customer success.

Skills

Networking concepts

Troubleshooting

Customer service

Written and verbal communication

Windows/macOS basics

VPN/TCP-IP knowledge

VOIP experience

Education

Associates degree preferred

Network+ Certification

A+ Certification

Microsoft MD-100

Microsoft MD-101

Tools

VOIP technology tools

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

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Pacific Office Automation is the largest independently‑owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long‑term employer. That means providing employees with the training and certification they need to keep up with the fast‑changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking an Field Network Technician to join our field services team at our office in Phoenix, AZ.

If you are a problem solver who is detail‑oriented and capable of multi‑tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry‑level roles too.

• Troubleshoot and diagnose our customer’s network connectivity with devices such as desktops, laptops, servers, firewalls, switches, and wireless access points.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and remote technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Qualifications

• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem‑solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast‑paced environment.
• Associates degree preferred, but not required
• VOIP technology experience a plus
• Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
• Network+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plus
• Knowledge or hands‑on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred
• Advancement and growth into leadership roles
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.