Field Network Technician

Pacific Office Automation; Pleasanton (CA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance plans

Matched 401k

PTO, Vacation, Sick Leave

Company car for work and personal use

Job summary

A leading technology firm is seeking a Field Network Technician in Pleasanton, CA. This role involves working with clients, solving technical issues, and ensuring effective network connectivity. Ideal candidates will have previous field experience with networking protocols, as well as strong communication skills. The company offers comprehensive benefits including medical insurance, a matched 401k, and growth opportunities within the organization.

Qualifications

• Knowledge of networking protocols and concepts such as SMTP, FTP, and TCP/IP.
• Hands-on experience supporting users with Windows Desktop Operating Systems.

Responsibilities

• Work with a variety of customers and vendors.
• Lead clients through the discovery phase.

Skills

Knowledge of network connectivity

Good understanding of Windows server environment

Ability to communicate through phone/email/ written documentation

Aggressive problem solver

Education

Previous network field experience

Valid Driver’s license

Tools

CompTIA Network+ certification

Knowledge of Mac OS environment

Job description

Pacific Office Automation is the largest independently‑owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long‑term employer. That means providing employees with the training and certification they need to keep up with the fast‑changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a Field Network Technician to join our service team in the Pleasanton, CA area.

Compensation

$20-24/hr. DOE

Required Skills/Knowledge

• Knowledge of network connectivity, network security and Wi‑Fi networks.
• Good understanding of Windows server environment and common operating systems.
• Ability to work with a variety of customers and vendors (some technical some non‑technical).
• Ability to lead clients through discovery phase (asking the right questions).
• Aggressive problem solver.
• Ability to travel locally to different clients.
• Ability to communicate through phone / email / written documentation.

Qualifications

• Previous network field experience.
• Knowledge of networking protocols and concepts (SMTP, FTP, SMB, Ports, TCP/IP).
• Knowledge and hands‑on experience providing support to users using Windows Desktop Operating Systems and other mainstream Microsoft applications.
• Strong communication skills and ability to work cohesively with clients.
• Valid Driver’s license and clean driving record.

Bonus Skill Set

• Good understanding of Mac OS environment.
• CompTIA Network+ certified.
• Previous experience working in managed IT services.
• Basic understanding of VOIP technology.

Benefits

• Advancement and growth into leadership roles.
• Team‑player environment.
• Medical/Dental/Vision/Life insurance plans.
• Matched 401k.
• PTO, Vacation, Sick Leave.
• FSA/HSA Programs.
• Company car for work and personal use!

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.