Network Support Engineer L2

Iron Systems, Inc; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Iron Systems, Inc is seeking a Level 2 Network Technician to support data center infrastructure, perform installations, and troubleshoot across servers, storage, networking, and related devices. You will work with the NOC and engineering teams to ensure reliable operations, proper cabling, and orderly data center environments.

The role emphasizes hands-on installation, diagnostic skills, and readiness to travel to remote sites as needed. Strong communication and teamwork are essential.

Qualifications

• 4+ years of data center operations or IT infrastructure support.
• Experience leading a project team.
• Experience in data center environments (MMR, Cages, Shared Areas).
• Knowledge of server hardware components and fault diagnosis.
• Understanding of routers, switches, firewalls, and load balancers.

Responsibilities

• Troubleshoot and execute IT device installations with guidance from NOC/engineering.
• Maintain and support data center infrastructure and operations.
• Ensure data center cleanliness and organization.
• Assist in configuring and commissioning servers, storage, and network equipment.

Skills

Data center operations

Team leadership

IT infrastructure support

Troubleshooting

Project coordination

Documentation

Education

Bachelor’s degree or equivalent

Tools

Nutanix

Cisco UCS

KVM

SAN Fabric Switches

Power Distribution Units

Job description

Job Summary

We are seeking a motivated and skilled Level 2 Network Technician to join our team. This role involves maintaining and supporting the data center infrastructure, including troubleshooting, hardware installations, and ensuring the data center's cleanliness and organization.

Key Responsibilities

Troubleshoot and execute installations with guidance from the NOC or engineering team on IT devices:

• Physical Servers
• Storage & Backup Devices
• Server Appliances
• Hyper-Converged Infrastructure (e.g., Nutanix, Cisco UCS)
• Tape Storage Units
• Power Distribution Units (3KVA and below)
• SAN Fabric Switches
• Network Switches
• KVM Units
• WAN Optimization Devices
• Firewalls
• Access Points
• Routers
• Optical Transport System
• Physical Cabling and Cable Management
• Device connections (peripherals, power, network ports)

Qualifications And Skills

Technical Skills

• Minimum 4 years of experience in data center operations or IT infrastructure support.
• Experience leading a team executing a project.
• Experienced with data center environments, including MMR, Cages, and Shared Areas.
• Knowledgeable in server hardware components: power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
• Understanding of network equipment functionalities (routers, switches, firewalls, load balancers): power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
• Experienced in structured cabling, including standards, specifications, installation techniques, labeling, and organization.
• Basic electrician skills: power testing, connector types, AC and DC equipment.
• Knowhow to upgrade servers and switches operational systems
• Basic fiber troubleshoots with power meter and looping
• Basic understanding of technology WAN/LAN, Wireless, and Cloud
• Experience working in or around MPOE, IDF, and MDF rooms

Soft Skills

• Leadership: Manage a group of 2 or 3 L1 engineers during a project or an incident.
• Project Management: Ability to understand a project and its concepts and execute tasks related to the role. Control the timeline, activities and the team on site reporting it to the Project Manager. Be able to negotiate and remove barriers with customer resource on site. Understand technical documentation like rack elevation and floor plan. Adaptability with tasks and timelines.
• Incident Management: Strong understanding of incident management, communication, and escalation processes.
• Communication: Excellent communication skills to collaborate with team members, convey technical information, and update stakeholders.
• Attention to Detail: High precision in handling sensitive data center equipment to ensure accuracy and minimize errors.
• Flexibility: Willingness to work outside regular business hours, respond to emergencies, and travel to remote sites as needed.
• Continuous Learning: Passion for learning and staying updated on industry trends to enhance skills and knowledge.

Additional Requirements

• Possess a personal set of tools, including a laptop, hotspot, and personal protective equipment (PPE).
• Capable of supporting team members during installations and migrations, including working on ladders and using scissor lifts.
• If you are passionate about data center operations and looking to grow your career in a dynamic environment, we encourage you to apply.