Field Network Engineer III — Cell Site Technician

Verizon Communications; Winston-Salem (NC); On-site; USD 56,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

AD&D insurance

Identity theft protection

Pet insurance

401(k) matching

Holidays

Job summary

Verizon is seeking a hands-on Network Technician to optimize and troubleshoot mobile network systems across sites in Western North Carolina and Tennessee. The role requires travel to client sites and strong problem-solving abilities in a fast-paced environment.

You will handle triage, fault isolation, and remediation while using multiple ticketing systems to track issues and improve processes. Rotating shifts, weekends, and holidays are expected in this field-based position.

Qualifications

• Associate’s degree or two or more years of work experience.
• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Experience with AI tools (Gemini, Claude Code, etc.) in a technical or professional setting.
• Valid drivers license and able to drive company vehicle to sites in NC and Tennessee.
• Willingness to work rotating shifts including weekends and holidays.

Responsibilities

• Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.
• Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.
• Traveling to various site locations in Western North Carolina and Tennessee
• Performing triage, fault isolation, and remediation of network events.
• Generating, driving, and updating problem-tracking tickets via multiple systems and continuously improving business practices.
• Escalating issues to the appropriate internal/external engineer teams for resolution.

Skills

AI tools experience

Problem solving

Team orientation

Willing to travel

Education

Associate’s degree or 2+ years experience

Tools

AI tools (Gemini, Claude Code)

Driving ability

Job description

Verizon is seeking a hands-on Network Technician to optimize and troubleshoot mobile network systems across sites in Western North Carolina and Tennessee. The role requires travel to client sites and strong problem-solving abilities in a fast-paced environment.

You will handle triage, fault isolation, and remediation while using multiple ticketing systems to track issues and improve processes. Rotating shifts, weekends, and holidays are expected in this field-based position.