Insurance Restoration Project Lead

1800 Water Damage of Birmingham,Al; Pikesville (MD); On-site; USD 34,440 - 55,104; Full time

Job summary

1-800 WATER DAMAGE is seeking a Project Lead in Maryland. You will work with technicians, coordinators, and supervisors to deliver excellent customer service and project management. You’ll schedule daily and after-hours work and maintain accurate job records in our software.

Qualified candidates have 3–5 years in insurance restoration, a valid driver’s license, and proficiency in Xactimate (XM8), MICA, and Symbility. This full-time on-site role offers competitive pay and growth opportunities.

Qualifications

• High School Diploma or GED mandatory.
• 3–5 years of experience in insurance restoration.
• Valid driver's license and clean driving record.
• Proficiency in Xactimate (XM8), MICA, and Symbility.

Responsibilities

• Receive and process new loss intakes via phone, email, and fax.
• Sketch new losses using Xactimate (XM8).
• Monitor and update job status in MICA, ensuring all communications and documentation are complete.
• Check updates daily in XactAnalysis, Alacrity, and Lions Bridge.
• Ensure field paperwork is accurate and current.
• Maintain and update Dropbox daily with job files, status updates, and finalized billing.
• Schedule subcontractors and technicians for daily assignments.
• Coordinate testing for mold and asbestos as required.
• Review completed worksite and technician paperwork before closing projects.

Skills

Problem-solving

Follow written and verbal instructions

Education

High School Diploma or GED

Tools

Xactimate XM8

MICA

Symbility

Job description

• Opportunities for Growth & Career Advancement
  
  

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
  
  

Benefits & Perks

• Paid Holidays
• Paid Time Off (PTO)
• Paid Training
• Opportunities for Growth & Career Advancement
  
  

Company Overview

1-800 WATER DAMAGE is a trusted property restoration company serving customers nationwide. With locations spanning coast to coast, we help home and business owners restore their properties and their peace of mind—after damage from water, fire, mold, or other disasters. Our team is fully vetted, IICRC-certified, and insured for your safety and confidence.

Job Summary

The Project Lead works closely with technicians, mitigation and construction coordinators, and supervisors to deliver outstanding customer service and project management. This role includes scheduling employees and subcontractors for daily and after-hours work, communicating project details with clients, and maintaining accurate job records in our software systems.

Responsibilities

• Receive and process new loss intakes via phone, email, and fax.
• Sketch new losses using Xactimate (XM8).
• Monitor and update job status in MICA, ensuring all communications and documentation are complete.
• Check updates daily in XactAnalysis, Alacrity, and Lions Bridge.
• Ensure field paperwork is accurate and current.
• Maintain and update Dropbox daily with job files, status updates, and finalized billing.
• Schedule subcontractors and technicians for daily assignments.
• Coordinate testing for mold and asbestos as required.
• Review completed worksite and technician paperwork before closing projects.
  
  

Qualifications

• Pruriency in the following is required::
• Xactimate (XM8)
• MICA
• Symbility
• High School Diploma or GED required.
• 3–5 years of experience in insurance restoration.
• Valid driver’s license and safe driving record.
• Strong problem-solving skills, sound judgment, and the ability to follow written and verbal instructions.
  

Compensation: $25.00 - $40.00 per hour

Choose a Rewarding Career with 1-800 WATER DAMAGE

1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters—health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.

What We Do

We handle a range of restoration projects including emergency mitigation, water damage restoration, carpet cleaning, fire and smoke damage restoration, sewage cleanup, mold remediation, and much more. We understand how stressful this situation can be, which is why we are equipped to help you deal with insurance companies, property management, and the many other parties interested or involved with the damage. Our water damage technicians, sales teams, and administrative professionals take pride in helping others through home and commercial building restoration.

Our Values

Owned by the BELFOR Franchise Group, 1-800 WATER DAMAGE is dedicated to excellence. We provide services with a personal touch but are also backed by the expertise of an internationally renowned restoration company. Because clients are going through an extremely difficult and emotionally taxing time, we provide caring support, upfront communication, and effective services. We believe in full transparency, which is why we provide customized solutions and pricing upfront.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Water Damage Corporate.