Field Mechanical Tech Support & Warranty Specialist

AAON, Inc.; Tulsa (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

AAON, Inc. is seeking a Technical Support Specialist I to provide technical support and warranty assistance for field equipment.

You will be a primary contact for customers, service providers, and internal teams to diagnose issues and coordinate resolutions. Responsibilities include reviewing diagrams, guiding field personnel through repairs, evaluating warranty claims, and coordinating with departments to ensure timely service delivery.

Qualifications

• Requires a high school diploma or equivalent.
• 3+ years in HVAC, mechanical equipment, or technical service.
• Associate degree in Applied Science, Engineering Technology, or related field preferred.

Responsibilities

• Provides technical support to customers, sales representatives, and service personnel regarding equipment operation.
• Diagnoses equipment issues by reviewing technical information and guiding field personnel through corrective actions.
• Evaluates warranty claims and coordinates with internal teams to ensure compliance with policies.
• Coordinates service activities and deploys field resources to resolve customer issues quickly.
• Maintains detailed records of support activities and warranty claims for accuracy.

Skills

HVAC knowledge

Technical support

Customer service

Schematics literacy

Education

High school diploma

Associate degree preferred

Job description

AAON, Inc. is seeking a Technical Support Specialist I to provide technical support and warranty assistance for field equipment.

You will be a primary contact for customers, service providers, and internal teams to diagnose issues and coordinate resolutions. Responsibilities include reviewing diagrams, guiding field personnel through repairs, evaluating warranty claims, and coordinating with departments to ensure timely service delivery.