Field Marketing Ops Lead — Vendor & Enablement

T-MOBILE USA, Inc.; Arizona; Remote; USD 95,000 - 171,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching program

Employee stock grants and employee–pST

Employee stock purchase plan

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Marketing Operations & Field Programs Manager to lead vendor onboarding and management for field activations across distributed teams.

This role owns the vendor ecosystem, onboarding standards, contract coordination, and performance reviews to ensure smooth field execution and scalable operations. You will maintain a centralized creative asset repository, swag/merchandise tools, and processes to remove friction for local activations while collaborating with

Qualifications

• Bachelor's Degree plus 3 years of related work experience.
• 4+ years in marketing operations, vendor management, field programs, or a related role with direct responsibility for procurement partnerships and operational process design.
• Experience managing vendor relationships end-to-end - from sourcing and onboarding through contract management and performance review.
• Demonstrated ability to build and maintain operational processes in a distributed or field-based environment.
• Comfortable navigating corporate procurement processes - SOWs, POs, vendor compliance requirements - and translating those requirements for field-facing teams.
• Strong organizational and project management skills; able to manage multiple vendor relationships and operational workstreams simultaneously.
• Experience in telecom, broadband, or a consumer business with a field sales or local marketing component preferred.
• Familiarity with creative asset management platforms, swag/merchandise ordering tools, or field enablement systems preferred.
• Background in field marketing, event marketing, or brand activation - understands what field teams actually need operationally preferred.
• Experience working with legal and procurement on vendor contracts and compliance documentation preferred.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Own the end-to-end vendor onboarding and management process for field marketing execution.
• Develop and maintain criteria for vendor onboarding and assess capability fit, geography, pricing, compliance, and diversity considerations.
• Manage active vendor relationships, conduct performance reviews, track SLA compliance, and guide decisions on continuation or termination.
• Serve as liaison between field marketing and procurement, handling SOWs, POs, contract renewals, and timelines.
• Maintain a vendor registry with current approved partners by category and geography.
• Own the creative asset repository and ensure it remains current and usable.
• Manage swag and promotional merchandise ordering systems from selection to fulfillment tracking.
• Identify operational friction points and build processes to remove them; onboard new MAMs and Regional Field Leads to capabilities.
• Partner with Field Marketing Strategy & Operations to scope and implement new capabilities as the program scales.

Skills

Vendor management

Field programs

Procurement partnerships

SOWs & POs

Compliance

Education

Bachelor's Degree

Job description

T-Mobile USA, Inc. is seeking a Marketing Operations & Field Programs Manager to lead vendor onboarding and management for field activations across distributed teams.

This role owns the vendor ecosystem, onboarding standards, contract coordination, and performance reviews to ensure smooth field execution and scalable operations. You will maintain a centralized creative asset repository, swag/merchandise tools, and processes to remove friction for local activations while collaborating with