Field Maintenance Operations Lead

Otis Elevator Co.; Canton (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision coverage

Three weeks paid vacation and paid公司H

Job summary

Otis Elevator Co. in Canton, MA is seeking a motivated leader to join our maintenance operations. You will lead day-to-day management and training of field staff, including hiring, development, and safety programs, while guiding operational costs and customer satisfaction in the Canton territory.

You will report to the Service Sales manager and travel within the territory. Responsibilities include planning field activities, resource allocation, field education, and updating repair orders with

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
• Experience working with a team of technicians is required
• Leadership experience is required
• Elevator industry experience is desired, but not required
• Excellent communication and leadership skills in a team-oriented environment
• Travel is required within your territory and a driver’s license as needed

Responsibilities

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to meet customer needs and company standards
• Ensure effective and efficient allocation of resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Provide technical support to field staff, either self-provided or via others
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Skills

Leadership

Team management

Communication

Safety compliance

Customer service

Education

High school diploma

BA/BS degree preferred

Tools

MS Office

ERP systems

Job description

Otis Elevator Co. in Canton, MA is seeking a motivated leader to join our maintenance operations. You will lead day-to-day management and training of field staff, including hiring, development, and safety programs, while guiding operational costs and customer satisfaction in the Canton territory.

You will report to the Service Sales manager and travel within the territory. Responsibilities include planning field activities, resource allocation, field education, and updating repair orders with