Field Machine Support Specialist – Excavator Expert

John Deere GmbH & Co. KG; Dubuque (IA); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Highly competitive base pay

401K and Defined Contribution

Healthcare benefits with HSA

Adoption assistance

Employee Assistance Programs

Tuition assistance

Fitness subsidies and on-site gyms

Charitable contribution match

Employee Purchase Plan & discounts

Descrizione del lavoro

John Deere Dubuque Works in Dubuque, IA seeks a Machine Support Specialist to serve as the primary contact for dealer technicians through the DTAC, diagnosing and guiding excavator issues. You will travel to customer locations and collaborate with QIT to improve product quality and field support.

The role requires 2+ years of technical customer support, strong problem-solving, and familiarity with excavators. Onsite position with a comprehensive benefits package is offered.

Competenze

• 2+ years of experience providing technical recommendations to internal and/or external customers and/or dealers.
• Strong problem-solving abilities.
• Product knowledge.

Mansioni

• Serve as a primary point of contact for dealer technicians through the Dealer Technical Assistance Center (DTAC), delivering expert guidance and solutions for excavator issues.
• Travel to customer locations to assist dealer technicians in diagnosing and resolving complex machine issues.
• Collaborate with the Quality Improvement Team (QIT) and engage in the EDPR process to identify and implement strategies that enhance excavator product quality.

Conoscenze

Technical guidance

Problem solving

Product knowledge

Formazione

Associate's or Bachelor's Degree in Engineering/Technology

Strumenti

ServiceAdvisor

ServiceCenter

Descrizione del lavoro

John Deere Dubuque Works in Dubuque, IA seeks a Machine Support Specialist to serve as the primary contact for dealer technicians through the DTAC, diagnosing and guiding excavator issues. You will travel to customer locations and collaborate with QIT to improve product quality and field support.

The role requires 2+ years of technical customer support, strong problem-solving, and familiarity with excavators. Onsite position with a comprehensive benefits package is offered.