Machine Support Specialist

John Deere; Iowa; On-site; USD 78,000 - 116,000; Full time

Benefits offered by this job

Flexible work arrangements

Competitive base pay

Health benefits with 401K

Job summary

John Deere is hiring a Machine Support Specialist in Dubuque, IA. You will serve as the main contact for dealer technicians via the DTAC, traveling to sites to diagnose and resolve excavator issues. You will collaborate with the QIT and EDPR to enhance product quality and customer experience.

Requires 2+ years of relevant technical experience, strong problem-solving, and solid product knowledge; ServiceAdvisor/ServiceCenter familiarity is a plus. Onsite position with comprehensive benefits.

Qualifications

• 2+ years of experience providing technical recommendations to customers and/or dealers.
• Strong problem-solving abilities.
• Product knowledge.

Responsibilities

• Serve as a primary point of contact for dealer technicians through the DTAC, delivering expert guidance and solutions for excavator issues.
• Travel to customer locations to assist dealer technicians in diagnosing and resolving complex machine issues.
• Collaborate with the Quality Improvement Team and engage in the EDPR process to improve excavator product quality.

Skills

Technical recommendations

Problem solving

Product knowledge

ServiceAdvisor

ServiceCenter

Education

Associate's or Bachelor's Degree in Engineering, Technology or related field

Tools

ServiceAdvisor

ServiceCenter

Job description

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer, including disabled & veterans.

Primary Location: United States (US) - Iowa - Dubuque

Function: Customer Experience (CA)

Title: Machine Support Specialist - 125090

Onsite/Remote: Onsite Position

Your Responsibilities

• Serve as a primary point of contact for dealer technicians through the Dealer Technical Assistance Center (DTAC), delivering expert guidance and solutions for excavator issues
• Travel to customer locations to assist dealer technicians in diagnosing and resolving complex machine issues
• Collaborate with the Quality Improvement Team (QIT) and engage in the Early Detection Problem Resolution (EDPR) process to identify and implement strategies that enhance excavator product quality

VISA Sponsorship is NOT available for this position

What Skills You Need

• 2 or more years of experience providing technical recommendations to internal and/or external customers and/or dealers
• Strong problem-solving abilities
• Product knowledge

What Makes You Stand Out

• Experience delivering constructive feedback to factory quality teams regarding product quality and customer experience, contributing to continuous improvement initiatives
• Familiarity with ServiceAdvisor, ServiceCenter or similar diagnostic tools, enabling effective troubleshooting and support for dealer technicians
• Excavator Product Knowledge: Strong familiarity with excavators and other construction equipment

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Associate's or Bachelor's Degree in Engineering,Technology or related field

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay

$77,628.00 - $116,436.00 + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.