Excavator Field Support Specialist

John Deere; Dubuque (IA); On-site; USD 78,000 - 116,000; Full time

Benefits offered by this job

Flexible work arrangements

Highly competitive base pay

Savings & Retirement benefits (401K)

Healthcare benefits with company plan

Adoption assistance

Employee Assistance Programs

Tuition assistance

Fitness subsidies and on-site gyms

Charitable contribution match

Employee Purchase Plan & discounts

Vacation and Holiday Pay

Job summary

John Deere in Dubuque, IA is seeking a Machine Support Specialist to serve as the primary contact for dealer technicians, delivering expert guidance for excavator issues and supporting field diagnostics onsite.

The role involves travel to customer sites, collaboration with the Quality Improvement Team and EDPR processes to strengthen product quality and engage in continuous improvement, with a comprehensive benefits package included.

Qualifications

• 2+ years providing technical recommendations to customers/dealers.
• Strong problem-solving abilities.
• Product knowledge.

Responsibilities

• Serve as a primary contact for dealer technicians via the Dealer Technical Assistance Center (DTAC).
• Travel to customer sites to diagnose and resolve complex excavator issues.
• Collaborate with the Quality Improvement Team (QIT) and EDPR to improve excavator product quality.

Skills

Technical recommendations

Problem-solving

Product knowledge

Education

Engineering/Technology degree

Tools

DTAC

ServiceAdvisor/ServiceCenter

Job description

John Deere in Dubuque, IA is seeking a Machine Support Specialist to serve as the primary contact for dealer technicians, delivering expert guidance for excavator issues and supporting field diagnostics onsite.

The role involves travel to customer sites, collaboration with the Quality Improvement Team and EDPR processes to strengthen product quality and engage in continuous improvement, with a comprehensive benefits package included.