Field LTSS Service Coordinator - Care & Planning Lead

Elevance Health, Inc.; Richland Township (IA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Medical insurance

Dental insurance

Vision insurance

401(k) + match

Stock purchase plan

Job summary

Elevance Health seeks a LTSS Service Coordinator to perform service coordination for a defined caseload in specialized programs. The role includes conducting assessments, developing a comprehensive PCSP, and partnering with the member’s care team to align PH/BH/LTSS needs with state and contract requirements.

The position emphasizes field work, occasional office attendance, and collaboration with Medical Directors and care rounds to create an integrated care plan.

Qualifications

• BA/BS degree required.
• Minimum of 2 years of experience with a social work agency or equivalent.
• Education/experience requirements vary by state law and contract.

Responsibilities

• Perform face-to-face program assessments using predefined questions and motivational interviewing.
• Identify members with potential clinical health care needs and coordinate cases with the clinical team.
• Manage non-clinical needs of members with chronic illnesses to ensure cost-effective care.
• Document short- and long-term goals in collaboration with the member and care team.
• Identify members who may benefit from alternative service levels or other waiver programs.
• Mentor or precept new staff and support process improvement initiatives.
• Submit utilization requests with documentation aligned to the care plan.
• Report critical incidents to state and county agencies as required.
• Assist with appeals, grievances, and state audits.

Skills

Motivational interviewing

Care coordination

Interdisciplinary collaboration

Education

BA/BS degree

Tools

Assessment tools

PCSP documentation

Job description

Elevance Health seeks a LTSS Service Coordinator to perform service coordination for a defined caseload in specialized programs. The role includes conducting assessments, developing a comprehensive PCSP, and partnering with the member’s care team to align PH/BH/LTSS needs with state and contract requirements.

The position emphasizes field work, occasional office attendance, and collaboration with Medical Directors and care rounds to create an integrated care plan.