Field LTSS Service Coordinator — Care Planning

Elevance Health, Inc.; Urbandale (IA); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Elevance Health seeks a LTSS Service Coordinator to manage a defined caseload across LTSS programs. The role collaborates with the member and care team to document preferences, needs, and goals, and to develop a Person Centered Support Plan (PCSP) and backup plan.

It involves assessments, care coordination, and interfacing with Medical Directors and interdisciplinary teams. The position supports members’ PH/BH/LTSS needs, travels to client sites, and may mentor new staff or lead process

Qualifications

• BA/BS degree required.
• Minimum of 2 years of experience with a social work agency or equivalent background.
• Preferred BA/BS in health care related field; travel may be required.

Responsibilities

• Perform face-to-face program assessments using predefined questions.
• Identify members with clinical health care needs and coordinate cases with the care team.
• Manage non-clinical needs of members to ensure efficient utilization of LTSS.
• Document member goals with the care team for short and long-term plans.
• Submit utilization/authorization requests and participate in care rounds.

Skills

Face-to-face assessments

Motivational interviewing

Care coordination

Education

BA/BS degree

Job description

Elevance Health seeks a LTSS Service Coordinator to manage a defined caseload across LTSS programs. The role collaborates with the member and care team to document preferences, needs, and goals, and to develop a Person Centered Support Plan (PCSP) and backup plan.

It involves assessments, care coordination, and interfacing with Medical Directors and interdisciplinary teams. The position supports members’ PH/BH/LTSS needs, travels to client sites, and may mentor new staff or lead process