Field Logistics Specialist

Intermountain Healthcare; Grand Junction (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Intermountain Healthcare seeks a Customer Care Technician I to provide exceptional support within St. Mary's Hospital in Grand Junction. The role involves answering calls, coordinating patient supplies, and ensuring effective communication with departments. A High School Diploma or GED is required, along with preferred experience in customer care related to healthcare supplies.

Benefits

Comprehensive benefits package

Development and wellness programs

Qualifications

• Required High School Diploma or GED.
• Preferred experience in healthcare supply chain environment.
• One year as Customer Care Technician Level 1 or related position.

Responsibilities

• Provide receptionist and clerical support for patient records.
• Answer phones and schedule appointments.
• Coordinate supply orders for ancillary departments.

Skills

Customer service

Communication

Inventory management

Education

High School Diploma or GED

Associates degree

Tools

Lawson system

MMIS

Job description

**Job Description:**

Provides receptionist and clerical support in preparing, coordinating and compiling patient records, answering phones, and scheduling appointments.

Scope

1.Provides exceptional customer service through all daily interactions with both externaland internal departmental contacts

2. Receives all incoming requests for notices of material transport, medical/surgical supplies, and patient care equipment. Prioritize requests and dispatches personnel and/or volunteer staff to fulfill transport and supply requests in accordance with departmental response service standards.

3. Provides timely follow-up information to requesting departments regarding canceled transports, supply outages, and other supply or transport related problems. Also provides this information to the Supervisor.

4. Issues and credits supply items on the Lawson system in a timely manner.

5. Coordinates and fills routine supply orders for ancillary departments.

6. Answers phones and receives requests via the fax machine, call downs, walk-ins, tube system, and/or computer. Resolves customer issues, relating to order discrepancies, distribution of inventory/equipment, accurately enters computer data, and initiates, compiles and maintains necessary records and reports.

7. Serves as a Customer Care Technician I as needed.

8. (All SCL jobs) Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

9. (All SCL jobs) Performs other duties as assigned.

10. (If applicable) May be required to float to other departments (within scope of competency and qualifications) based on business need.

11. (If applicable) May be required to be placed on-call during a regularly scheduled shift.

**Posting Specifics**

+ Entry Rate: Depending on experience

+ Benefits Eligible: Yes

+ Shift Details:Rotating days - 7:00 am to 3:30pm . When you are required to work the weekend shifts, you will have Friday and the next Tuesday off

+ Department: Field Logistics St Mary's Hospital

**Minimum Qualifications**

+ High School Diploma or GED is required

**Preferred Qualifications**

+ Associates degree and/or continuing education

+ One (1) years in a customer care related roll preferable in a healthcare supply chain environment including knowledge of patient related supplies, materials, equipment, and computer skills

+ One (1)years of experience acting as a Customer Care Technician Level 1 or related position Knowledge of MMIS, Lawson or other related inventory system is preferred

To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Physical Requirements:**

Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

**Location:**

St. Marys Regional Hospital

**Work City:**

Grand Junction

**Work State:**

Colorado

**Scheduled Weekly Hours:**

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.85 - $23.21

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.