Field Linux Hardware Technician II (On-Call)

FIS Management Services LLC; Illinois; On-site; USD 62,000 - 105,000; Full time

Job summary

FIS is seeking a technical field support specialist to perform on-site installation, troubleshooting, and repair of Linux-based hardware and software products for financial services clients. The role involves diagnosing issues, replacing defective components, and guiding customers on maintenance and usage to ensure optimal performance.

The candidate should have a high school diploma or GED, Linux experience, and be willing to work extended hours including on-call support.

Qualifications

• Linux experience strongly preferred.
• Ability to communicate effectively in writing and verbally.
• Willingness to work extended hours, including on-call (24/7) when needed.

Responsibilities

• Provide on-site installation support and diagnose/tune equipment.
• Perform hardware/Linux-based break/fix and replace defective units at customer sites.
• Set up and use diagnostic equipment to isolate malfunctions.
• Deliver field support for installation, maintenance, and repair.
• Assist customers with operation and maintenance guidance for products/equipment.
• Act as liaison with customers on technical matters for assigned products.

Skills

Linux experience

Communication skills

On-call availability

Customer support

Technical troubleshooting

Education

High school diploma or GED

Tools

Diagnostic equipment operation

Job description

FIS is seeking a technical field support specialist to perform on-site installation, troubleshooting, and repair of Linux-based hardware and software products for financial services clients. The role involves diagnosing issues, replacing defective components, and guiding customers on maintenance and usage to ensure optimal performance.

The candidate should have a high school diploma or GED, Linux experience, and be willing to work extended hours including on-call support.