Field Leader - Mobile Matcha Bars (Phoenix)

Vale Matcha; Phoenix, Northern (AZ, KY); Hybrid; USD 25,000 - 39,000; Part time

Job summary

Vale is expanding in Phoenix and seeks a hands-on Field Leader to manage Mobile Matcha Bars across the market. You will coach ambassadors, troubleshoot issues, and ensure hospitality and quality standards are met while staying accountable and proactive across locations.

You will work closely with the Phoenix Market Lead, coordinating between bars, supporting staff, and stepping in to bar operations when needed.

Qualifications

• Previous leadership experience in hospitality, food service, retail, events, or multi-location operations.
• Experience training, coaching, and holding hourly employees accountable.
• Strong communication, organization, and problem-solving skills.
• Sound judgment and the confidence to make decisions without constant direction.
• Strong commitment to hospitality and the guest experience.
• Ability to move between multiple locations and adjust priorities throughout the day.
• Ability to remain calm and solutions-focused in a fast-moving environment.
• Strong attention to detail and commitment to operational consistency.
• Comfortable using scheduling, communication, checklist, and reporting tools.
• Ability to work independently while maintaining close communication with market leadership.

Responsibilities

• Oversee multiple active Mobile Matcha Bars during a shift.
• Move between locations based on where support is needed.
• Make decisions and troubleshoot issues without needing constant direction.
• Keep the Phoenix Market Lead informed about important issues or trends.
• Step into bar operations yourself when necessary.
• Coach Matcha Ambassadors in real time.
• Recognize great performance while addressing issues.
• Set expectations around hospitality, attendance, teamwork, quality, and professionalism.
• Help onboard and develop newer team members.
• Create a positive culture while still holding people accountable.
• Model the hospitality we expect from Matcha Ambassadors.
• Observe how teams interact with guests and provide feedback.
• Handle guest concerns and service recovery.
• Make sure every location represents Vale consistently.
• Make sure bars are clean, stocked, operational, and opening on time.
• Monitor product, inventory, equipment, cleanliness, and food-safety standards.
• Catch issues early and either solve or appropriately elevate them.
• Identify recurring problems and suggest better ways of doing things.

Skills

Leadership

Coaching

Hospitality

Communication

Problem-solving

Organization

Decision making

Independence

Job description

Vale is expanding in Phoenix and seeks a hands-on Field Leader to manage Mobile Matcha Bars across the market. You will coach ambassadors, troubleshoot issues, and ensure hospitality and quality standards are met while staying accountable and proactive across locations.

You will work closely with the Phoenix Market Lead, coordinating between bars, supporting staff, and stepping in to bar operations when needed.