Field Leader — Mobile Matcha Bars

Vale Concepts; Phoenix (AZ); On-site; USD 25,000 - 39,000; Part time

Job summary

Vale Concepts is seeking a hands-on Field Leader to oversee multiple Mobile Matcha Bars in the Phoenix area. You will move between locations, coach ambassadors, resolve issues, and ensure top-tier hospitality and operational standards are maintained across sites.

You will report to the Phoenix Market Lead, make day-to-day decisions independently, and help keep every bar aligned with Vale’s brand and guest experience. This role is part-time with ~30 hours per week.

Qualifications

• Previous leadership experience in hospitality, food service, retail, events, or multi-location operations.
• Experience training, coaching, and holding hourly employees accountable.
• Strong communication, organization, and problem-solving skills.
• Sound judgment and the confidence to make decisions without constant direction.
• Strong commitment to hospitality and the guest experience.
• Ability to move between multiple locations and adjust priorities throughout the day.
• Remain calm and solutions-focused in a fast-moving environment.
• Strong attention to detail and commitment to operational consistency.
• Comfortable using scheduling, checklists, and reporting tools.
• Ability to work independently while maintaining close communication with market leadership.

Responsibilities

• Oversee multiple active Mobile Matcha Bars during a shift.
• Move between locations based on where support is needed.
• Make decisions and troubleshoot issues without needing constant direction.
• Keep the Phoenix Market Lead informed about important issues or trends.
• Step into bar operations yourself when necessary.
• Coach Matcha Ambassadors in real time.
• Recognize great performance and address issues.
• Set expectations around hospitality, attendance, teamwork, quality, and professionalism.
• Help onboard and develop newer team members.
• Create a positive culture while holding people accountable.
• Model the hospitality expected from Vale Ambassadors.
• Observe interactions with guests and provide feedback.
• Handle guest concerns and service recovery.
• Ensure each location represents Vale consistently.
• Ensure bars are clean, stocked, and opening on time.
• Monitor product, inventory, equipment, cleanliness, and food-safety standards.
• Catch issues early and escalate or resolve them.
• Identify recurring problems and suggest improvements.

Skills

Leadership experience

Training and coaching

Communication

Problem solving

Decision making

Hospitality

Multi-location coordination

Attention to detail

Scheduling tools

Tools

Scheduling software

Checklists

Reporting tools

Communication tools

Job description

Vale Concepts is seeking a hands-on Field Leader to oversee multiple Mobile Matcha Bars in the Phoenix area. You will move between locations, coach ambassadors, resolve issues, and ensure top-tier hospitality and operational standards are maintained across sites.

You will report to the Phoenix Market Lead, make day-to-day decisions independently, and help keep every bar aligned with Vale’s brand and guest experience. This role is part-time with ~30 hours per week.