Matcha Bar Shift Lead

Vale Concepts; Seattle (WA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Unlimited matcha

Company funded Orca card

Growth opportunities

Job summary

Vale Concepts in Seattle is seeking a Matcha Bar Shift Lead to direct daily operations across our Mobile Matcha Bars during peak hours. You will own hospitality, coach ambassadors, manage guest experience, and maintain standards across multiple locations.

This role requires travel between Seattle-area bars, strong communication, calm leadership under pressure, and a hands-on approach to training and accountability. 35–40 hour workweek with weekend availability.

Qualifications

• Ownership mindset and the ability to stay calm in a fast-paced environment.
• Leadership experience in hospitality, retail, or multi-location operations.
• Experience training, coaching, and holding employees accountable.
• Strong communication and organizational skills.
• Commitment to hospitality and guest experience.
• Willingness to travel between locations and adjust priorities daily.
• Decisiveness to make timely decisions without constant direction.

Responsibilities

• Own hospitality across Vale’s Mobile Matcha Bars, coaching ambassadors on guest engagement, drink quality, speed of service and cleanliness.
• Lead day-to-day coaching, development, and support of Matcha Ambassadors.
• Ensure smooth, consistent operations during active shifts.
• Set the tone, accountability, and energy of the team during shifts.

Skills

Leadership

Training & Coaching

Communication

Organization

Problem-Solving

Hospitality

Job description

About Vale

Vale is redefining how people experience matcha through our fleet of premium Mobile Matcha Bars. We believe exceptional hospitality, operational excellence, and great people are the foundation of our success. As we continue to expand, we are looking for a hands-on leader who can take ownership of daily field execution, develop our Matcha Ambassadors, and ensure every Vale Matcha Bar (VMB) consistently operates at a high standard.

Position Summary

The Matcha Bar Shift Lead is responsible for leading daily operations across Vale’s Matcha Bars during peak operating hours. This role serves as the primary field leader and first point of escalation during active shifts. You will own hospitality, team development, operational execution, and culture across multiple locations. Working closely with the Field Operations Lead, you will resolve day-to-day issues, coach employees, coordinate staffing, maintain standards, and help ensure operations run smoothly without requiring constant senior leadership involvement.

Expected Schedule

This position is designed to support Vale during our busiest operating periods which requires flexibility, as scheduled hours will vary based on weekly bar activations and business needs. A typical week will require 35-40 hours.

What You Will Own

Hospitality

You will own the guest experience across Vale’s Mobile Matcha Bars through conducting regular hospitality and operational spot checks; coaching Matcha Ambassadors on guest engagement, professionalism, drink quality, speed of service, and cleanliness.

People

You will own the day-to-day coaching, development, and support of our Matcha Ambassadors.

Execution

You will own smooth and consistent operations during active shifts.

Culture

You will own the tone, accountability, and energy of the team during the shifts you support.

Qualifications

We are looking for someone who takes ownership, develops people, and remains calm in a fast-moving environment.

Strong candidates will have:

• Leadership experience in hospitality, food service, retail, or multi-location operations.
• Experience training, coaching, and holding employees accountable.
• Strong communication and organizational skills.
• Sound judgment and problem-solving ability.
• A strong commitment to hospitality and customer experience.
• The ability to move between locations and adjust priorities throughout the day.
• The confidence to make decisions without waiting for constant direction.

Physical and Scheduling Requirements

• Frequent travel between Mobile Matcha Bar locations throughout the Seattle area.
• Reliable transportation and a valid driver’s license.
• Ability to stand and walk for extended periods.
• Ability to lift up to 40 pounds.
• Availability during peak operating hours, including mornings, evenings, weekends, and holidays as business needs require.

Why Join Vale?

This is an opportunity to take meaningful ownership in a growing company and directly influence the guest experience, team culture, and operational success of our Mobile Matcha Bars. You will work closely with the Field Operations Lead and help build the standards, systems, and future leaders that support Vale’s continued expansion.

Compensation and Benefits

• $33-36/hour
• Unlimited matcha
• Company funded Orca card
• Growth opportunities