Field IT Technician - Onsite Support Miami

Panda Technology; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading IT support company is seeking a Level 1 Field Technician in Jacksonville, Florida, to provide on-site IT support at client locations. The ideal candidate has over a year of customer-facing IT experience and a strong knowledge of hardware, networking, and Windows OS. Responsibilities include installing, maintaining, and troubleshooting equipment, along with documenting all services. Reliable transportation and a valid driver's license are essential. Flexibility and strong communication skills are required for success in this role.

Qualifications

• 1+ year of IT experience in a customer-facing role.
• Valid driver's license and reliable transportation.
• Ability to lift up to 50 lbs.
• Flexibility to work in a fast-paced environment.

Responsibilities

• Visit client sites to install and troubleshoot hardware.
• Set up workstations and peripherals.
• Document all work and customer interactions.
• Coordinate remote support for escalations.

Skills

Customer service skills

Problem-solving

Interpersonal skills

IT support knowledge

Tools

Windows OS

Networking equipment

Job description

A leading IT support company is seeking a Level 1 Field Technician in Jacksonville, Florida, to provide on-site IT support at client locations. The ideal candidate has over a year of customer-facing IT experience and a strong knowledge of hardware, networking, and Windows OS. Responsibilities include installing, maintaining, and troubleshooting equipment, along with documenting all services. Reliable transportation and a valid driver's license are essential. Flexibility and strong communication skills are required for success in this role.