Field Engineer II

上海展浪信息技术有限公司; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading provider of IT services is seeking a Field Service Technician II in Miami, FL. This mid-level role involves the installation, maintenance, and support of network and retail technology. Candidates should have hands-on experience with IT hardware, familiarity with Cisco equipment, and strong troubleshooting skills. A clean driving record is necessary, and the position includes overtime, travel, and on-call responsibilities. This job offers an opportunity to work in a fast-paced environment where high-quality customer service is a priority.

Qualifications

• Strong technical skills and ability to meet customer SLAs.
• Availability for on-call and after-hours work.
• Valid driver's license with a clean driving record.

Responsibilities

• Install and support networking hardware including routers and switches.
• Provide hardware break/fix support for servers and network infrastructure.
• Maintain company-issued vehicle, tools, and inventory to standards.

Skills

Working knowledge of network hardware

Hands-on experience installing IT hardware

Familiarity with Cisco networking equipment

Ability to troubleshoot hardware

Proficiency with Microsoft Word and Excel

Education

Associate degree in Information Technology

CompTIA, Cisco, cabling, or PBX certifications

Job description

Field Service Technician II

Location: Miami, FL – South Florida Region
ელობის Full-Time, Hourly (Overtime Eligible)

About Acuative

Acuative is a leading independent provider of IT, network, and telecommunications field services across the United States. Our Field Services team plays a critical role in delivering high-quality installation, maintenance, and break/f größ support while serving as the face of Acuative at customer sites.

Position Overview

The Field Service Technician II is a mid-level, customer-facing role responsible for installing, maintaining, and supporting network, server, and retailDc technology environments throughout the Miami and South Florida market. This role requires strong hands-up technical skills, independence in the field, and the ability to meet customer SLAs in a fast-paced environment.

This is an hourly position and includes overtime, paid travel, and on-call responsibilities as required.

Key Responsibilities

• Install, configure, and support networking hardware including routers, switches, and wireless access points
• Provide hardware break/fix support for servers and network infrastructure, including Cisco UCS and Nexus equipment
• Install and support telephony systems (VoIP, PBX, and related circuits)
• Deploy and support retail technology systems such as POS, digital signage, and video surveillance
• Perform structured cabling, circuit extensions, and basic site surveys and audits
• Accurately document work performed and submit all required job deliverables in a timely manner
• Maintain company-issued vehicle, tools, and inventory to company standards

Required Qualifications

• Working knowledge of network hardware, basic network topologies, and structured cabling standards
• Hands-on experience installing and supporting IT and retail technology hardware
• Familiarity with Cisco networking equipment and basic CLI interaction
• Ability to troubleshoot hardware across networking, servers, and endpoint systems
• Comfortable using basic power tools and working on ladders or lifts when required
• Proficiency with Microsoft Word and Excel
• Ability to follow detailed job documentation and procedures
• Willingness to travel throughout the South Florida region to meet customer SLAs
• Availability for on-call, after-hours, and weekend work as needed
• Valid driver’s license with a clean driving record

Physical Requirements

• Ability to lift and carry up to 50 lbs
• Ability to stand, bend, climb,ಿಗಳನ್ನು and work in various customer environments
• Reasonable accommodations may be made in accordance with applicable laws

Education & Certifications

• Associate degree in Information Technology or equivalent hands‑on experience enjoys
• CompTIA, Cisco, cabling, or PBX certifications are a plus
• Selected candidates will attend a one‑week hardware training course at Acuative’s Global Technology Center in Strongsville, OH
• Cisco CCT Route/Switch and CCT Data Center certifications are required within 90 days of hire (Company‑paid training, study resources enthalten exam fees provided)