Field Service Technician

HCL Technologies Limited; Illinois; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Paid holidays

Employee assistance program

Job summary

HCL Technologies Limited is seeking an FSO Technician to provide deskside and field support for clinicians and business users in Illinois. The role covers device deployment, incident resolution, asset handling, and on-site technical assistance to keep operations running smoothly.

You will handle Windows and Mac support, collaborate on Google Workspace and O365, perform imaging/deployment, and manage end-user devices and peripherals.

Qualifications

• 2–3 years of deskside/field support experience.
• Experience supporting Windows and macOS environments.
• Familiarity with Google Workspace and O365.
• Knowledge of basic networking (TCP/IP, Wi‑Fi, VPN).

Responsibilities

• Provide deskside and remote support for Windows and Mac laptops/desktops.
• Troubleshoot issues in Google Workspace and O365; assist collaboration tooling.
• Image, stage, deploy devices and perform post-deployment validation.
• Configure and troubleshoot end-user devices and peripherals.
• Support mobile devices (iOS/Android) including enrollment and basic MDM.
• Manage tickets in ServiceNow or similar ITSM tool; provide updates and closure.
• Follow ITIL processes for incidents, requests, and asset handling.
• Assist with onboarding of new hires (accounts, devices, access).
• Ensure asset records are accurate in the asset management system.
• Perform asset tagging, inventory counts, and stockroom organization.
• Coordinate depot/vendor repairs and warranty replacements.
• Adhere to SLAs and healthcare security/compliance standards.
• Participate in rotational on-call and after-hours support when required.

Skills

Windows 10/11 support

Mac support

ServiceNow

Networking basics

Troubleshooting

Customer service

Deskside/field support

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

MDM tooling

Job description

Job Summary

The FSO Technician is responsible for deskside and field support for end users. The role includes device deployment, incident/request resolution, asset handling, and on-site technical assistance to ensure clinicians and business users can work without interruption.

Key Responsibilities

• Provide deskside and remote support for Windows and Apple laptops/desktops
• Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools
• Perform device imaging, staging, deployment, and post-deployment validation
• Configure, support, and troubleshoot end-user devices and peripherals
• Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting
• Diagnose and resolve hardware, OS, and application issues
• Manage tickets in ServiceNow or similar ITSM tool including updates and closure
• Follow ITIL processes for incident, request, and asset handling
• Assist with new-hire onboarding (accounts, devices, access coordination)
• Ensure accurate asset assignment and updates in the asset management system
• Perform asset tagging, inventory counts, and stockroom organization
• Coordinate depot/vendor repairs and warranty replacements
• Adhere to SLAs, security policies, and compliance standards required in healthcare
• Participate in rotational on-call and after-hours support when required

Required Skills and Qualifications

2–3 years of experience in deskside / field support / EUC support

• Strong knowledge of Windows 10/11 and basic Mac support
• Experience with ServiceNow or similar ticketing systems
• Working knowledge of networking basics (TCP/IP, Wi-Fi, VPN)
• Excellent troubleshooting and customer service skills
• Ability to work independently or as part of a team in clinical environments
• Ability to lift and move IT equipment as needed

Additional Qualifications (Preferred)

• Certification in relevant field (e.g., HVAC, electrical, etc.)
• Experience with [specific equipment or software]
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Supportive and collaborative work environment

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation