Field IT Technician - MSP Networking & On-Site Support

Upton Technologies, LLC; Jackson (MS); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Training & certification support

Job summary

Upton Technologies, LLC, a MSP serving Mississippi since 2005, seeks an IT Field Technician to support client sites across the Jackson metro area. You will install, maintain, and troubleshoot network infrastructure, servers, workstations, and low‑voltage cabling while operating the company vehicle.

The right candidate works independently, communicates clearly with non‑technical staff, and represents the company with professionalism at every client business we serve.

Qualifications

• 5+ years of hands-on IT support / field service experience.
• Solid working knowledge of TCP/IP networking: VLANs, DHCP, DNS, NAT, basic routing and switching.
• Experience installing and terminating structured cabling to industry standards.
• Proficiency with Windows 10/11 and Windows Server; familiarity with Active Directory and Microsoft 365 administration.

Responsibilities

• On-site installation, configuration, and repair of workstations, servers, printers, and peripherals.
• Install, configure, and troubleshoot switches, routers, firewalls (WatchGuard), and wireless access points (UniFi, Cisco).
• Run, terminate, test, and certify structured cabling (Cat6/Cat6a, some fiber).
• Support VoIP phone systems and assist with voice migrations (Cisco Webex Calling).
• Troubleshoot Microsoft 365, Google Workspace, Windows, and macOS issues in the field.
• Respond to escalated tickets requiring on-site presence; document work in the ticketing system.
• Rack, cable, and label equipment to a clean, professional standard; maintain site documentation.
• Operate and maintain an assigned company work truck; manage on-board parts and tools.
• Communicate arrival, status, and completion clearly with clients and the office.

Skills

5+ years IT experience

TCP/IP networking

Windows administration

Customer-facing

Driver's license

Background check

Tools

WatchGuard

Ubiquiti UniFi

Cisco

Job description

Upton Technologies, LLC, a MSP serving Mississippi since 2005, seeks an IT Field Technician to support client sites across the Jackson metro area. You will install, maintain, and troubleshoot network infrastructure, servers, workstations, and low‑voltage cabling while operating the company vehicle.

The right candidate works independently, communicates clearly with non‑technical staff, and represents the company with professionalism at every client business we serve.