IT Technician (MSP)

Hightouchtalentsolutions; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Vacation time

Professional certifications rewarded

Job summary

Hightouchtalentsolutions is seeking an IT Field Technician to deliver world-class IT services in Boston, MA. This full-time role involves managing customer support requests, performing server and network troubleshooting, and ensuring emergency readiness during off hours.

The ideal candidate should possess strong troubleshooting skills, a professional demeanor, and the ability to build rapport with clients. Benefits include medical, dental, vision insurance, and vacation time.

Qualifications

• Previous experience in IT, customer service, or other related fields.

Responsibilities

• Attending customer support requests via phone, email or in person.
• Performing server and network troubleshooting remotely and on site.
• Managing servers and network equipment.
• Documenting and following procedures.
• Being available for emergencies and scheduled tasks during off business hours.

Skills

Strong troubleshooting and critical thinking skills

Ability to build rapport with clients

Positive and professional demeanor

Job description

IT Field Technician We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.

• Attending customer support requests via phone, email or in person.
• Performing server and network troubleshooting remotely and on site
• Follow change control process
• Managing servers and network equipment
• Document and follow procedures
• Work on projects and tasks assigned in a timely manner
• Be available for emergencies and scheduled tasks during off business hours
• Be available for off hours on-call rotation.
• On-site visits to client site as needed

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Other Details about the Job

• This is a Full-Time position.
• All standard benefits are included such as medical/dental/vision insurance and vacation time.
• We encourage and reward professional certifications