Field IT Support Technician – Onsite & Deployments

Bellwether Technology Corporation; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Medical, dental, and vision insurance

401(k) plan with company match

Paid vacation and holidays

Professional development opportunities

Job summary

An established IT service provider in Charlotte seeks a proactive Technical Support agent to provide onsite support for clients. The candidate should possess at least one year of technical support experience and be skilled in Microsoft Windows and Office. Strong problem-solving and interpersonal skills are essential. This role offers a competitive salary along with benefits such as healthcare and 401(k) matching, in a supportive work environment.

Qualifications

• Minimum 1 year of experience in a technical support or IT help desk role.
• Strong written and verbal communication skills.
• Ability to lift and transport IT equipment.

Responsibilities

• Provide technical support for incoming incidents and requests.
• Manage deployment of enterprise-level workstations and tablets.
• Create and monitor service ticket progress.

Skills

Technical support experience

Microsoft Windows knowledge

Strong communication skills

Problem-solving abilities

Team-oriented mindset

Education

Some college coursework in IT or related field

Active IT certifications (e.g., CompTIA A+)

Tools

Microsoft Office Suite

Windows Server

Job description

An established IT service provider in Charlotte seeks a proactive Technical Support agent to provide onsite support for clients. The candidate should possess at least one year of technical support experience and be skilled in Microsoft Windows and Office. Strong problem-solving and interpersonal skills are essential. This role offers a competitive salary along with benefits such as healthcare and 401(k) matching, in a supportive work environment.