Field IT Support Technician — Hardware Repair Pro

Gr8ttek, LLC; Helena (MT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Dell/Lenovo paid certification training

Job summary

A technology solutions company is seeking a Field Specialist to join its Infrastructure Delivery team in Helena, Montana. The role involves providing hardware-focused break fix services for client products, requiring excellent customer service and communication skills. Candidates must have a technical school certification or equivalent, along with 1-2 years of relevant experience. The position requires the ability to lift computer equipment, a valid driver's license, and a reliable means of transportation. The compensation includes $40 per call and $5 per call per diem, with Dell/Lenovo certification training offered.

Qualifications

• 1-2 years of relevant experience in a technical role.
• Ability to lift and or move computer equipment up to 50 lbs.
• Driver's license and reliable transportation with valid registration.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Complete all administrative tasks associated with each call.

Skills

Customer service skills

Communication skills

Troubleshooting

Analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A technology solutions company is seeking a Field Specialist to join its Infrastructure Delivery team in Helena, Montana. The role involves providing hardware-focused break fix services for client products, requiring excellent customer service and communication skills. Candidates must have a technical school certification or equivalent, along with 1-2 years of relevant experience. The position requires the ability to lift computer equipment, a valid driver's license, and a reliable means of transportation. The compensation includes $40 per call and $5 per call per diem, with Dell/Lenovo certification training offered.