Field IT Support Technician - Hardware Break-Fix South-Boston

Gr8ttek; South Boston (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Dell/Lenovo certification training

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Virginia. The role involves hardware-focused, break-fix services on client products, performing basic to moderately complex troubleshooting, and making decisions guided by department and company policies.

The position emphasizes clear communication, efficient call handling, and adherence to asset control procedures, with certification training available through Dell/Lenovo offerings.

Qualifications

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience.
• Ability to drive to client locations and lift/move equipment up to 50 lbs.
• Own a basic repair tool kit and valid driver's license are required.

Responsibilities

• Provide hardware break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Field service

Troubleshooting

Customer service

Communication

Education

Technical certification

Tools

Basic repair toolkit

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Virginia. The role involves hardware-focused, break-fix services on client products, performing basic to moderately complex troubleshooting, and making decisions guided by department and company policies.

The position emphasizes clear communication, efficient call handling, and adherence to asset control procedures, with certification training available through Dell/Lenovo offerings.