Field IT Support Specialist I — End-User Champion

Hartford HealthCare; Norwich (CT); On-site; USD 52,000 - 70,000; Full time

Job summary

Hartford HealthCare is seeking an IT Help Desk/Desktop Support professional at Backus Hospital in Norwich, CT. The role focuses on end-user support, office automation deployment, and documentation creation for users and staff.

Responsibilities include deploying computers, imaging, training, troubleshooting, and ensuring data protection. Night/weekend coverage may be required to handle outages and system maintenance.

Qualifications

• Bachelor’s degree in computer science or MIS, or equivalent on-the-job training.
• Minimum 1 year’s end-user support experience for an installed base of over 150 users in a Microsoft environment.
• Strong troubleshooting skills with ownership of problem resolution.
• Analytical and problem-solving capabilities; able to prioritize in high-pressure environments.
• Strong written and oral communication skills and customer-service orientation.
• Availability to work nights and weekends during outages with 24/7 accountability.
• Healthcare experience desirable.
• Ability to maintain records and multi-task independently.

Responsibilities

• Supports office technology in general, including software, hardware and communications systems.
• Conducts training classes on new products and systems.
• Tests new programs prior to release to ensure desired results.
• Assists the help desk staff in researching problems on the system.
• Deploys computers in mass through imaging and automation processes.
• Loads specified office automation software packages such as operating systems, office suites, and other related applications.
• Instructs user in use of equipment, software, and manuals.
• Answers client’s inquiries in person and via telephone concerning systems operation; diagnoses problems and resolves.
• Protects and maintains user data at all times.
• Installs, manages and maintains telephony devices.
• Attends technical conferences to stay current on new software/hardware developments.
• Interacts with employees to promote effective use of information technology.
• Devises logical solutions within capacity of installed equipment.
• Assists in hardware/software inventory maintenance.
• Supports help desk personnel in troubleshooting.
• Assists users accessing systems and software; provides training.
• Other duties as assigned.

Skills

Troubleshooting

Customer-service orientation

Communication (written & oral)

Task prioritization

Independent work

Problem ownership

Project management basics

Availability for nights/weekends

Education

Bachelor’s degree in computer science or MIS

Job description

Hartford HealthCare is seeking an IT Help Desk/Desktop Support professional at Backus Hospital in Norwich, CT. The role focuses on end-user support, office automation deployment, and documentation creation for users and staff.

Responsibilities include deploying computers, imaging, training, troubleshooting, and ensuring data protection. Night/weekend coverage may be required to handle outages and system maintenance.