IT Helpdesk Specialist — End-User Support

Edward M. Kennedy Community Health Center, Inc.; Framingham (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

80% employer-paid premiums

Domestic partners coverage

Gender affirming care

Generous time off

Dental insurance

Vision insurance

403b retirement plan with employer-

Flexible Spending Accounts

Employee Assistance Program

Job summary

Edward M. Kennedy Community Health Center in Framingham, MA is hiring a Helpdesk Administrator to provide frontline user support for IT, telecom, and computer usage inquiries. You will troubleshoot issues, respond to inquiries, document problems, and monitor resolutions while following established guidelines.

The role includes travel to other sites and after-hours support on a rotation. The position offers a competitive hourly salary, comprehensive benefits, and opportunities for growth in a

Qualifications

• Strong PC skills and Windows 10 knowledge; Mac OS experience is a plus.
• Strong customer service, phone and organizational skills.
• Understanding of Networking Fundamentals.
• Basic Client-Server understanding.

Responsibilities

• Analyze, troubleshoot and resolve software and hardware issues for end users; document and track requests to ensure completion.
• Provide remote support using remote software.
• Monitor network and devices; identify and escalate critical incidents with urgency.
• Support and maintain user accounts including rights and security.
• Assist with training end users on basic PC computing skills and policies.
• Keep current with supported software applications.
• Record, track, close, and analyze all IT Helpdesk requests using ticketing/KB system.
• Coordinate with external vendors to troubleshoot problems.
• Travel to other sites to provide technical support.
• Provide after-hours and weekend support on a rotating basis.
• Perform other duties and attend meetings/trainings as needed.
• Work a fluctuating schedule including days, evenings, and occasional Saturday shift.

Skills

PC literacy

Windows 10

Mac OS (bonus)

Customer service

Networking fundamentals

Client-server

Job description

Edward M. Kennedy Community Health Center in Framingham, MA is hiring a Helpdesk Administrator to provide frontline user support for IT, telecom, and computer usage inquiries. You will troubleshoot issues, respond to inquiries, document problems, and monitor resolutions while following established guidelines.

The role includes travel to other sites and after-hours support on a rotation. The position offers a competitive hourly salary, comprehensive benefits, and opportunities for growth in a