Field IT Support Specialist I

San Manuel; Highland, Northern (CA, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

San Manuel in Highland, CA seeks a Field Support Analyst I to provide hands-on IT support for endpoint devices such as laptops and desktops, install and configure software, and assist users with technical issues. The role supports a 24/7 enterprise, requires strong customer service, and involves coordinating with vendors and internal teams.

Candidates should have at least two years of computer experience and a High School Diploma or GED; CompTIA A+ certification is preferred.

Qualifications

• High School Diploma or GED required.
• Minimum two years of computer experience with workstations, servers, phones, mobile devices, networking, or printers.
• CompTIA A+ certification preferred.
• Willingness to work varying shifts and travel between locations.

Responsibilities

• Responds to service tickets and user requests; troubleshoots and escalates issues for production systems.
• Configures and images endpoint devices with standard security baselines.
• Keeps written/verbal status updates and maintains knowledge base documentation.
• Interfaces with vendors and coordinates system upgrades and maintenance.
• Supports asset tracking, inventory management and IT project participation.

Skills

Technical troubleshooting

Customer service

Communication

De-escalation

Teamwork

Education

High School Diploma or GED

Job description

San Manuel in Highland, CA seeks a Field Support Analyst I to provide hands-on IT support for endpoint devices such as laptops and desktops, install and configure software, and assist users with technical issues. The role supports a 24/7 enterprise, requires strong customer service, and involves coordinating with vendors and internal teams.

Candidates should have at least two years of computer experience and a High School Diploma or GED; CompTIA A+ certification is preferred.