Field IT Support Specialist (Desktop & Mobility)

infinitynr; Quaker City (OH); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Infinity Natural Resources is seeking a Desktop Support Specialist - Field to keep field teams connected and productive. You will support laptops, mobile devices, and connectivity, both in remote sites and at the Quaker City office, with up to 50% travel to field locations.

You’ll handle hardware setup, ticketing, onboarding/offboarding, and basic network troubleshooting, delivering responsive IT service in a collaborative environment focused on safety and operational excellence.

Qualifications

• 2 years of technical education or certification in Information Technology or a related field.
• 4 years of relevant IT support experience accepted in lieu of education.
• 2 years of experience in a help desk, IT support, or desktop technician role preferred.

Responsibilities

• Serve as the primary IT support resource for field personnel, ensuring reliable access to critical technologies.
• Respond to help desk tickets and support requests in a timely and professional manner.
• Set up and configure new user hardware, software, accounts, and access per procedures.
• Troubleshoot and resolve basic hardware, software, and connectivity issues for desktops, laptops, printers, and mobile devices.
• Provide first-level support for Microsoft Office, email systems, and VPN connections.
• Assist with onboarding and offboarding tasks including imaging workstations and disabling accounts.
• Maintain inventory of IT equipment and documentation.
• Escalate complex issues to senior team members and assist in resolution.
• Support basic network troubleshooting tasks like port resets and printer sharing.
• Deliver professional customer service to internal users in person, by phone, or virtually.

Skills

Windows OS

Help desk

Networking basics

Customer service

Documentation

Time management

Remote support

Education

Technical education or IT certification

Tools

Ticketing systems

Asset tracking tools

Remote support software

Job description

Infinity Natural Resources is seeking a Desktop Support Specialist - Field to keep field teams connected and productive. You will support laptops, mobile devices, and connectivity, both in remote sites and at the Quaker City office, with up to 50% travel to field locations.

You’ll handle hardware setup, ticketing, onboarding/offboarding, and basic network troubleshooting, delivering responsive IT service in a collaborative environment focused on safety and operational excellence.