Field IT Support Specialist (Desktop & Mobility)

infinitynr

Quaker City (OH)

Hybrid

USD 42,000 - 64,000

Full time

12 days ago
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Job summary

Infinity Natural Resources is seeking a Desktop Support Specialist - Field to keep field teams connected and productive. You will support laptops, mobile devices, and connectivity, both in remote sites and at the Quaker City office, with up to 50% travel to field locations.

You’ll handle hardware setup, ticketing, onboarding/offboarding, and basic network troubleshooting, delivering responsive IT service in a collaborative environment focused on safety and operational excellence.

Qualifications

  • 2 years of technical education or certification in Information Technology or a related field.
  • 4 years of relevant IT support experience accepted in lieu of education.
  • 2 years of experience in a help desk, IT support, or desktop technician role preferred.

Responsibilities

  • Serve as the primary IT support resource for field personnel, ensuring reliable access to critical technologies.
  • Respond to help desk tickets and support requests in a timely and professional manner.
  • Set up and configure new user hardware, software, accounts, and access per procedures.
  • Troubleshoot and resolve basic hardware, software, and connectivity issues for desktops, laptops, printers, and mobile devices.
  • Provide first-level support for Microsoft Office, email systems, and VPN connections.
  • Assist with onboarding and offboarding tasks including imaging workstations and disabling accounts.
  • Maintain inventory of IT equipment and documentation.
  • Escalate complex issues to senior team members and assist in resolution.
  • Support basic network troubleshooting tasks like port resets and printer sharing.
  • Deliver professional customer service to internal users in person, by phone, or virtually.

Skills

Windows OS
Help desk
Networking basics
Customer service
Documentation
Time management
Remote support

Education

Technical education or IT certification

Tools

Ticketing systems
Asset tracking tools
Remote support software

Job description

Infinity Natural Resources is seeking a Desktop Support Specialist - Field to keep field teams connected and productive. You will support laptops, mobile devices, and connectivity, both in remote sites and at the Quaker City office, with up to 50% travel to field locations.

You’ll handle hardware setup, ticketing, onboarding/offboarding, and basic network troubleshooting, delivering responsive IT service in a collaborative environment focused on safety and operational excellence.

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