Hybrid Desktop Support Specialist — Onsite & Field

Infinity Natural Resources; Morgantown (WV); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Infinity Natural Resources, headquartered in Morgantown, WV, is seeking a Desktop Support Specialist to be the first point of contact for technical issues across our hybrid office and field locations.

You will install, maintain, and troubleshoot employee hardware and software, provide timely help desk support, and assist with onboarding and IT operations to keep our team productive in the Morgantown area and beyond.

Qualifications

• Associate’s degree or IT certification; 2 years help desk/IT support experience.
• Windows 10/11 and MS Office 365/Google Workspace proficiency.
• Knowledge of ITSM ticketing, asset tracking tools, remote support software; ITIL preferred.

Responsibilities

• Provide front-line IT support by responding to, resolving, and escalating help desk tickets.
• Configure new user hardware, install software, and provision accounts/access per procedures.
• Troubleshoot hardware, software, and network connectivity issues for a range of devices.
• Assist with onboarding/offboarding tasks and equipment deployment/recovery.
• Maintain IT asset inventory and contribute to knowledge base articles.
• Adhere to SOPs and IT policies, participate in incident and problem management.

Skills

Windows 10/11

MS Office 365/Google Workspace

Troubleshooting

Communication

Organization

Customer service

ITIL familiarity

Education

Associate's degree or IT certification

Tools

ITSM ticketing systems

Asset tracking tools

Remote support software

ITIL framework

Job description

Infinity Natural Resources, headquartered in Morgantown, WV, is seeking a Desktop Support Specialist to be the first point of contact for technical issues across our hybrid office and field locations.

You will install, maintain, and troubleshoot employee hardware and software, provide timely help desk support, and assist with onboarding and IT operations to keep our team productive in the Morgantown area and beyond.