Field IT Support Engineer - Wisconsin Travel

Beacon Technologies, Inc; Madison (WI); On-site; USD 55,000 - 90,000; Full time

Job summary

Beacon Technologies, Inc. seeks a Technical Support Engineer - Contractor to support the Wisconsin Court System's computer and network infrastructure from Madison, WI.

The role involves heavy field service across the state and requires travel, occasional evenings, and strong customer service skills. Responsibilities include maintaining hardware and software, installing and troubleshooting equipment, and responding to unplanned events.

Qualifications

• Associate's Degree in computer science, computer technician, or related field.
• Experience providing phone-based technical support.
• Experience in computer hardware and software support and maintenance.
• Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.

Responsibilities

• Provides maintenance and support for Wisconsin Court System software and hardware.
• Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin.
• Provides technical customer support to all court system employees and takes corrective action.
• Performs field service to upgrade hardware or troubleshoot and resolve technology issues.
• Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.

Skills

Customer service

Verbal communication

Written communication

Troubleshooting

Networking knowledge

Hardware setup

Cyber security policies

Education

Associate's Degree in computer science/related field

Tools

Active Directory

Group Policy

Windows Server

Remote Desktop Services

Local Area Networks

Job description

Beacon Technologies, Inc. seeks a Technical Support Engineer - Contractor to support the Wisconsin Court System's computer and network infrastructure from Madison, WI.

The role involves heavy field service across the state and requires travel, occasional evenings, and strong customer service skills. Responsibilities include maintaining hardware and software, installing and troubleshooting equipment, and responding to unplanned events.