Hardware Consultant

COOLSOFT; Madison (WI); On-site; USD 34,000 - 62,000; Full time

Job summary

Under the supervision of a Technical Unit Supervisor, this position supports the Wisconsin Court System enterprise, serving court customers statewide from Madison, WI. The role focuses on maintaining hardware and software, with field service to upgrade or troubleshoot systems, and rapid response to incidents.

The contract requires travel within Wisconsin (50%), in-person work in Madison, and compliance with cybersecurity policies while supporting 6,000+ devices across the system.

Qualifications

• Associates Degree in computer science, computer technician, or related field.
• Experience providing phone-based technical support.
• Experience in computer hardware and software support and maintenance.
• Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.

Responsibilities

• Provides maintenance and support for Wisconsin Court System software and hardware.
• Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin.
• Provides technical customer support to all court system employees and takes corrective action.
• Performs field service to upgrade hardware or troubleshoot and resolve technology issues.
• Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.

Skills

Computer Science

Audio Visual Skills

Networking

Hardware

Education

Associate Degree

Tools

Windows Server

Remote Desktop Services

Active Directory

Group Policy

Local Area Network

Job description

Hardware Consultant

(Jobs in Madison, WI)

Job location in Madison, WI

Skills required Computer Science, Audio Visual Skills, Networking, Hardware

Open Date 09-Oct-2026

Job type Contract

Duration 8 Months

Compensation DOE

Start date : 11/9/2026

End Date : 06/30/2027

Submission deadline : 10/16/2026 4:00:00 PM

Client Info : Supreme Court

Note:

*Interview Process: Two Rounds total: First round interview will be virtual, and a second/final interview will be in person in Madison.

*Onsite or Remote: Candidates must be CURRENT Wisconsin residents. No relocation is allowed. Extensive travel (25-50% of the time) throughout the state of Wisconsin will be required. When not travelling, the selected hire will be onsite. Candidates must hold a valid drivers license and be insured through their supplier.

Description:

Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the

computer and network infrastructure that supports the operations of the Wisconsin Court System enterprise, which

includes over 6,000 computing devices. Specifically, the Technical Support Engineer - Contractor will service court

customers throughout the state and will be based in the Madison, Wisconsin. This position has five main areas of

responsibility:

• Provides maintenance and support for Wisconsin Court System software and hardware.
• Installs,configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin.
• Provides technical customer support to all court system employees and takes corrective action.
• Performs field service to upgrade hardware or troubleshoot and resolve technology issues.
• Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.

Travel requirements will fluctuate based on time of year and CCAPs workload. This position is in person in Madison, WI, with a minimum of 50% statewide travel required.

Knowledge, Skills, and Abilities Required

Ability to setup computers, related peripherals and audio/visual equipment.

Knowledge of computer operating systems and hardware.

Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas.

Skill in technical troubleshooting.

Skill in providing professional customer service.

Skill in verbal and written communication.

Knowledge of local and wide area networking.

Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.

Education and Experience Required

• Associates Degree in computer science, computer technician, or related field.
• Experience providing phone-based technical support.
• Experience in computer hardware and software support and maintenance.
• Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.

Education and Experience Preferred:

• Experience or training in supporting audio/visual technologies including video conferencing tools.
• Experience or training in supporting Windows Server.
• Experience or training in supporting Remote Desktop Services (Terminal Services).
• Experience or training in supporting Active Directory and Group Policy.
• Experience or training in supporting Local Area Networks.

License and/or Certificates Required

Must meet the minimum standards for driving a state vehicle. Must be able to travel throughout the State of Wisconsin with overnights.

Contacts

Works closely and on a routine basis with others in CCAP and the Wisconsin Court System including clerks of circuit court and county staff, the judiciary and their staff, county information technology and facilities staff, network administrators, court system department managers, and their staff and consultants.

Call502-379-4456 Ext 100for more details.

EOE Protected Veterans/Disability